A highly motivated Airline Professional with more than 18 + years of practical experience and hands-on experience in Passenger handling,Ground operations, Airline systems and Airline Commercial operations, with the competent support of Airport Operations, and the cost-effective management of Airline operations. In addition to exceptional Airline expertise, I am also acknowledged for being resourceful, adaptable, and self-directed with the ability to handle even the most challenging situations as a result of well developed communication skills and organisational capabilities.Recognised as a competent airline professional who knows how to develop and maintain excellent working relationship with management, peers,subordinate and passengers, I am also a hands-on manager and critical thinker who can quickly learn new systems, develop expertise, produce significant contributions. To that end, I am now seeking to aligned my experience and my skills with an organisation that is looking for talented Airline Staff that know how to deliver outstanding customer service.Proficient in all areas of Airline and Airport Operations with an emphasis on quality customer service and positive human interaction. Exceptional managerial, interpersonal, and communication skills with the experience required to remain focused and self-possessed in fast-paced, high stress environments. Solid background and training in areas where technical expertise, administration, organization, interpersonal communication, motivation, and management are required. Tested experience in variety of Airport settings with ability to put passengers at ease, make them comfortable when they are feeling anxious, and elicit cooperation from various people from different units of airport operations. Excellent organizational, time management and communication skills with the flexibility and experience required to adjust to rapidly changing schedules and frequently shifting priorities.Specialties: Customer Service ManagementComplaint Handling & ResolutionBusiness DevelopmentCustomer Satisfaction Enhancement Front-End SupervisionSales ImprovementTeambuilding & TrainingCost-Reduction StrategiesProject Management