ReserveOut, based in Dubai, was the leading table management system & Online / Mobile restaurant reservations platform in the Middle East serving 2000+ clients which includes fine dining restaurants and hotel groups. Onboarding and implementation projects, which include client co-ordination, product implementation, user training and establishing support channels. Liaising & coordinating with 3rd party entities to facilitate efficient product integrations with vendor systems e.g., Micros/Omega POS, Avaya/Panasonic/Cisco VoIP PBX. Addressing service requests/tickets and troubleshooting client technical issues via remote support tools or on-site support. Escalation of issues to development team on a case-by-case basis. Collaborating with Key Account Managers to keep them informed on timelines for technical issues, product features and client requests. Perform technical product demos for new potential clients with assistance from the sales team. Help drive product design decisions based on market surveys, key account manager insights and client feedback. Maintaining close positive relationships with clients to ensure that feedback, requests and issues are managed as per SLAs. Working with the QA team to assist with testing and providing feedback on new features based on client technical and business requirements. Asset inventory management for company technical resources.