Mohammed Sofyan Email & Phone Number

Northampton, England, United Kingdom

Led the charge in fostering strong relationships with stakeholders to streamline communication and query resolution.• Provided expert guidance to brokers and suppliers by leveraging in-depth knowledge of the Energy Industry and OnlineDIRECT processes.• Successfully achieved contract live dates through proactive objection management, resulting in a boost in sales opportunities.

In my role as a Customer Service Administrator at Opus Energy, I handle calls and emails from third-party brokers, providing accurate information and solutions. I process and send reports to priority customers, ensuring their satisfaction and retention. Consistently meeting individual and team KPIs, I demonstrate high performance and quality standards. I effectively communicate with management, upper management, and third parties to resolve customer queries and complaints. Additionally, I assist with training new team members and act as a point of contact for them. My responsibilities include answering inbound broker enquiries, processing contracts and letters of authority with extreme diligence, responding to email enquiries from brokers and colleagues within strict deadlines, supporting the team with day-to-day tasks, managing contract referrals, and providing essential customer information to brokers.

Northamptonshire, England, United Kingdom

As a Clerical Admin Officer for the Construction Industry Scheme Helpline at HM Revenue & Customs, I acted as the initial point of contact for contractors, subcontractors, and agents, providing clear and concise advice on navigating CIS processes. I delivered excellent customer service by efficiently responding to verbal and written enquiries. My role involved remotely coordinating with colleagues and stakeholders, which enhanced my communication skills and fostered independence. I organised and issued CIS correspondence, including forms, leaflets, and stationery, and diligently updated CIS records, demonstrating strong attention to detail.

Northamptonshire, England, United Kingdom

At the Ministry of Justice UK, I served as the first point of contact for the Traffic Enforcement Centre, efficiently answering incoming calls on the helpdesk. I verified and updated client details in the system, ensuring strict adherence to GDPR regulations. I informed customers of their rights to appeal court registrations, providing clear and accurate advice. Delivering exceptional customer service, I tailored my communication style to meet client needs. I thrived in a demanding environment, meeting strict targets and achieving a high call rate. Additionally, I compiled and dispatched information to clients, ensuring timely and accurate delivery.

Northamptonshire, England, United Kingdom

In my position as a Cheque Processor at Intelligent Processing Solutions Limited, I sorted cheques efficiently and systematically by sort code, value, and account. I analysed and identified potential risks and fraudulent activities. My role involved coordinating complex data, managing correspondence, and updating records. I handled daily client inquiries via telephone and email, providing prompt and accurate responses. Adhering to strict deadlines, I consistently achieved targets. These responsibilities significantly enhanced my diligence and improved my communication skills.

As Level, Health And Social Care (Double Award)

Gcse'S: C-D

English Literature (C) Mathematics (D) English Language (D) Film Studies (D)