1. Worked as a Business Analyst for an US based insurance company for operations related to House-loan processing and pipeline delivery. 2. Assembled and analyzed a month’s production data to detect trends, to reduce complexity and operationalized analytical solutions to avoid SLA breach, on a regular basis, using Microsoft Excel.3. Consolidated daily production revenue file of the team on Microsoft Excel, creating MIS report as a part of Data Management Authority, drafted daily revenue and forecasted loan clearance volume to meet SLA period.4. Accelerated team’s quality performance data to rise from 73% to 99.8%, single handedly during the transition phase of the client.5. Ensured >99.5% quality standard is maintained in the production environment by coordinating with multiple teams and formulating effective data driven solutions.6.Led a team of 20 by taking ownership and successfully delivering required deliverables before stipulated SLA period on critical times and in the absence of manager.7. Trained and inducted new joinees to the team by working as the Subject Matter Expert of the Project.