Mohammed Sufyan Shaikh Email & Phone Number

Dubai

• Created an effective process that enabled a major account customer's order to be shipped and delivered within 24 hours from Europe.• Assisted in a successful Quality Driven Management (QDM) project, reducing email volume in Customer Care by 10% monthly.• Meeting/exceeding departmental goal and objectives by effectively using CRM and ERP tools.• Planned logistics across international boundaries to reliably meet delivery requirements.• Reviewed logistics procedures to identify opportunities for improvement.• Maintain day to day operations of Customer care including Call Center, Track and Trace and Claims.• Ensured compliance with international rules and regulations.• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.• Monitored orders, identifying and communicating status or delays to internal and external stakeholders.

Noida, Uttar Pradesh, India

• Performed edits and updates based on directions provided by management to meet quality standards.• Proofread text to confirm spelling, grammar and style accuracy.• Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.• Wrote engaging, entertaining and informative media scripts for different uses.• Collaborated with writing team and content manager to develop strategic content.• Researched key words to improve article optimisation and reach.