Maintained up-to-date records of customer correspondence, complaints and feedback to help advance company services.Maintained excellent client relationships by providing excellent customer service and proactively solving issues.Used creativity to produce innovative strategies designed to increase sales and ensure business growth.Attended meetings with managers to obtain knowledge on products to sell and promotions to push.Continually improved self-performance by analysing customer feedback and monitoring service reviews.Facilitated smooth communication between sales and other operational departments to ensure customer satisfaction.Maintained clean, tidy and organised checkout areas.Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.Helped customers with specific item requests by answering questions and offering knowledgeable product advice.Handled returns and exchanges with a focus on customer satisfaction and policy adherence.Implemented promotional campaigns at point of sale to boost store sales and customer engagement.Addressed customer complaints with empathy and professionalism, fostering trust and resolution.

Implemented promotional campaigns at point of sale to boost store sales and customer engagement.Addressed customer complaints with empathy and professionalism, fostering trust and resolution.