I am an experienced IT professional who is adept in problem resolution, troubleshooting and process improvement with a strong track record of building lasting client relationships. My focus is on enabling organizations implement solutions that are at the core of their team and customer engagement strategies.I have over 10 years’ experience in designing, implementing and supporting organizations across various verticals regarding how to enhance their customer experience and improve their team engagement through the use of technology.My experience cuts across requirements gathering, design, and implementation of contact or call centers and VoIP based solutions that are at the core of the customer and team engagement strategies of organizations.I am an exceptional communicator and skilled at conveying complex technical information into understandable terms while managing key milestones and deliverables effectively in fast-paced environments that demand rigor, professionalism, and the ability to produce quality results under stringent deadlines within budget constraints.