Mohammed Thameemul Ansari Email and Phone Number

* Handling Worldwide International Customer's Tax Calculations as per the countries and Base Fares of Airline standards and making revenue for the Company.* Professionally trained on the Amadeus system, Qatar Airways products, Privilege Club, and one world products and policies.* Handling International customer queries over the telephone, email, web chat, and social media.* Generating PNRs as per Cabin preference and booking tickets to the customers via the Departure control system and issuing itineraries.* Sell, up-sell, and cross-sell Qatar Airways products and services to the customers.* Maintaining KPIs as per Business Standards which include Customer Satisfaction, Quality assurance, Average Handling time.*Handling confidential and sensitive data with discretion, reducing the risk of fraud.* Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.* Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.

Groupon Limited, Chennai, Tamil Nadu* Answer basic questions from customers in clear, friendly manner.* Respond to customer inquiries quickly via chat and email* Experience in Adyen, Cyclops, and Zendesk CRM* Cultivated a customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate products or services.* Provided primary customer support to international incoming customers (USA, Australia, France, UK, and UAE).* Maintained customers satisfaction with forward-thinking strategies focused on addressing and resolving concerns with technical support (troubleshooting steps)* Experience in Zendesk CRM, Intercom, Bold 360, Adyen, Cyclops, and Retool.* Working in Disputes (PayPal, Stripe, and Google Console) Worked with Calls, Live Chat Support, and Emails diligently and completed all assigned tasks, working overtime as needed.* Developed highly empathetic customers relationships and earnedreputations for exceeding service standard goals.

* Aircraft type of Experience AIRBUS-320, AIRBUS-321, and ATR-72-600 series.* Handling of Customers by Greeting and treating with Smile.* International Flights Documentation of Original Visa and Passport for the different Countries, Profiling the Passenger Interacting and Questioning Purpose of the Travel.* Reservation Counter assigning the Seats and Baggage Allowance Weight of Hand Baggage and Check-in Baggage.* Check-in and issue the Boarding Pass for the Passengers from the reservation counter.* Screening of Passenger Bags and Cargo for the Departure Flights.* Handling Baggage Reconciliation in BMA and BBA Area for the Departure and Arrival Flights.