• Maintaining database of clients and shipment orders• Scheduling and booking deliveries• Leading Freight Forwarding & Operations (Sea – FCL / LCL Cross Country / Co load ) • Communicated with dispatchers, warehouses and customers regarding outgoing orders.• Analyzing the Team performance through KPI’s and reporting to management on monthly basis• Analyzing the individual performance through KRA parameters and discussing with team on monthly basis.• Minimized damage and repair costs through careful management and preventative maintenance. Maintaining the CAPA.• Took corrective action in the case of accidents and delays to minimize extra expenses.• Monitored the work flow for 22 employees.• Presented carrier-performance metrics and monthly costs reports to executive team and management• Ensuring all freight is cleared

• Answering phones and taking messages• Meeting and greeting clients and customers• Processing mail orders and deliveries