Mohammed Umar Email & Phone Number

Kochi, Kerala, India

• Working on Incident and Request Ticket in EMEA, APAC & AMARS Regions.• Trouble Shooting in Microsoft Application and Adobe.• Working on Folder access request with Data Privilege and Active Directory.• Handling US and UK clients and VIP Tier-1 Users.• Supported environment for of over 1k Virtual Desktop Machines.• Microsoft Outlook & Teams troubleshooting.• Skills used are Citrix XenApp VDI/VDP, MS active directory, Azure active directory, MS configuration… Show more • Working on Incident and Request Ticket in EMEA, APAC & AMARS Regions.• Trouble Shooting in Microsoft Application and Adobe.• Working on Folder access request with Data Privilege and Active Directory.• Handling US and UK clients and VIP Tier-1 Users.• Supported environment for of over 1k Virtual Desktop Machines.• Microsoft Outlook & Teams troubleshooting.• Skills used are Citrix XenApp VDI/VDP, MS active directory, Azure active directory, MS configuration manager, MS admin center, Exchange Admin Center, SCCM, Varonis data privilege, Groups, distribution lists, shared mailbox, outlook 2019 and OWA.• Handling mails and calls.• Working in a very fast paced cross functional teams with high priority. Show less

Mysore, Karnataka, India

• Working with US clients in generating the revenue and support over the call regarding the work orders that they have assigned.• Follow up on unpaid claims.• Creating reports to update the company on the team's work progress.• Training the junior and fresher staffs on the denials and AR process

Mysore, Karnataka, India

• Working with the US clients in generating the revenue and support over the call regarding work orders that they have assigned.• Handling inbound and outbound calls.• Create reports to update the company on the team's work progress.• Follow up on the unpaid claims.• Resolving claims over the calls which are owed to the provider as soon as possible.

Mysore, Karnataka, India

• Working under the L1 support for Wipro customers across PAN India.• Logging the queries raised by the Wipro customers regarding the Wipro desktops, laptops, printer,.etc. over the phone, website and emails.• Logging tickets through WCCC (Wipro Centralized Contact Centre) ticketing tool.• Documenting the queries and creating the reports to update the company on the team's work progress.