Mohammed Umar Email & Phone Number

Kochi, Kerala, India

• Working on Incident and Request Ticket in EMEA, APAC & AMARS Regions.
• Trouble Shooting in Microsoft Application and Adobe.
• Working on Folder access request with Data Privilege and Active Directory.
• Handling US and UK clients and VIP Tier-1 Users.
• Supported environment for of over 1k Virtual Desktop Machines.
• Microsoft Outlook & Teams troubleshooting.

Mysore, Karnataka, India

• Working with US clients in generating the revenue and support over the call regarding the work orders that they have assigned.
• Follow up on unpaid claims.
• Creating reports to update the company on the team's work progress.
• Training the junior and fresher staffs on the denials and AR process

Mysore, Karnataka, India

• Working with the US clients in generating the revenue and support over the call regarding work orders that they have assigned.
• Handling inbound and outbound calls.
• Create reports to update the company on the team's work progress.
• Follow up on the unpaid claims.
• Resolving claims over the calls which are owed to the provider as soon as possible.

Mysore, Karnataka, India

• Working under the L1 support for Wipro customers across PAN India.
• Logging the queries raised by the Wipro customers regarding the Wipro desktops, laptops, printer,.etc. over the phone, website and emails.
• Logging tickets through WCCC (Wipro Centralized Contact Centre) ticketing tool.
• Documenting the queries and creating the reports to update the company on the team's work progress.