Mohammed Umer Email & Phone Number

Pakistan

Professional Summary:Results-driven IT professional with a strong technical background and expertise in networking and security solutions. Proven track record in pre-sales qualification, technical sales support, and post-sales customer engagement. Skilled in designing and implementing complex network architectures and providing top-tier technical support. Adept at communicating technical concepts to diverse audiences.Technical Sales Support: Act as the primary technical resource, helping organizations understand and embrace our solutions. Effectively communicate product features, specifications, and integration possibilities during sales interactions.End-User Training: Provide end-users with tailored training and support, ensuring they can confidently operate and maintain the solutions they've adopted.Network Design: Proficient in designing user-friendly network and security solutions, simplifying complexity for efficient daily use.Technical Troubleshooting: Deliver prompt and clear solutions to technical challenges, fostering positive user experiences.Effective Presentations: Craft and deliver technical presentations that resonate with both technical and non-technical stakeholders, bridging the communication gap.Documentation and User Guides: Prepare user-friendly manuals and guides to simplify the understanding of complex technical information, enhancing user proficiency.Whiteboard Collaboration: Skillfully utilize whiteboards to facilitate clear and interactive technical discussions and training sessions.Technology Familiarity: Possesses a wide-ranging understanding of technologies, including networking, security, cloud platforms (AWS, Azure), and emerging IT trends, ensuring user-oriented solutions.

Karāchi, Sindh, Pakistan

Experienced With implementation of McAfee Endpoint Security (Now Trellix), Trend Micro Endpoint Security, and Kaspersky Endpoint SecurityEndpoint Security Implementation: Led the planning, implementation, and management of Endpoint Security solutions for the organization, ensuring comprehensive protection against advanced threats.Threat Detection and Response: Utilized McAfee's advanced threat detection and response capabilities to proactively identify and mitigate security incidents, reducing potential risks.Policy Configuration: Created and customized security policies within Endpoint Security to align with organizational requirements, enhancing security posture while minimizing business disruptions.Security Incident Management: Managed and coordinated incident response efforts, working closely with cross-functional teams to investigate and resolve security incidents promptly.Endpoint Compliance: Ensured endpoint devices remained compliant with security policies and industry regulations through continuous monitoring and enforcement.Security Awareness Training: Conducted user training and awareness programs to educate employees on cybersecurity best practices and optimize the effectiveness of security measures.Security Patch Management: Orchestrated timely security patching and updates across the endpoint environment to address vulnerabilities and reduce potential attack surfaces.Performance Optimization: Optimized Endpoint Security solutions for minimal impact on endpoint device performance while maintaining high-level security.Reporting and Analysis: Generated and analyzed security reports, providing insights into threat trends and vulnerabilities to inform strategic decisions.Vendor Collaboration: Collaborated with technical support and engineering teams to address technical challenges, ensuring seamless operation of security solutions.