Mohammed Umer Shareif Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Lahore, Punjab, Pakistan

Build lasting relationships and trust with client accounts through open and interactive communicationAnalyzed and gathered customer information to produce product or service reportsDetermined charges for services requested and arranged for billingReferred unresolved customer complaints to appropriate departments for furtherinvestigation. Used job-related software to complete contract forms, prepare change of address records orissue service.Cancelling ordersNavigated multiple computer systems and applications and used search tools to locateinformation. Skill set: Verbal and written English

Dublin, County Dublin, Ireland

Answer incoming customer phone calls and take appropriate action for each call. Booking for customer's desired locations in preferred 4 or 6 seater. Contact drivers to manage customer bookings. Solving problems for both customers and drivers Providing the customer proper guidance related to the inquiry. Skill set: Verbal and written English

United Kingdom

Answer incoming customer phone calls and take appropriate action for each call.Booking for customer's desired locations in preferred 4 or 6 seater. Contact drivers to manage customer bookings. Solving problems for both customers and drivers Providing the customer proper guidance related to the inquiry

Jeddah, Makkah, Saudi Arabia

Skill set: Verbal and written English Urdu HindiResponsibilities: Answer incoming customer phone calls and take appropriate action for each call.Providing the customer proper guidance related to the inquiry. Maintain customer satisfaction ratings based on explicit criteria set forth by thecompany.Achieving required Service Level Agreement on daily basis. Use company policy to determine if a customer issue can be resolved immediately orif the issue requires management intervention.. Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Jeddah, Makkah, Saudi Arabia

Responsibilities:Answer incoming customer phone calls and take appropriate action for each call. Manage large amounts of inbound and outbound calls in a timely manner. Maintain customer satisfaction ratings based on explicit criteria set forth by thecompany. Use company policies to determine if there can be an immediate resolution to acustomer issue or if that issue requires managerial input. Fulfills requests by clarifying desired information; completing transactions;forwarding requests.

Training, Web Page, Digital/Multimedia And Information Resources Design

Activities and Societies: Wordpress developer

Diploma, Graphic Design

Intermediate, Business/Commerce, General