Mohammed Uvais Email and Phone Number

As an Associate Manager at HCL, I go beyond conventional client service management by proactively ensuring that my clients receive exceptional and tailored service that exceeds their expectations. My role involves gaining a comprehensive understanding of client needs, and I facilitate periodic check-in meetings and quarterly business reviews to highlight both service and contractual performance, ensuring alignment with client expectations.To add further value, I provide Root Cause Analysis, offering insights into service improvements, and act as an advocate during high-priority ticket progression/escalations. Additionally, I oversee finances through Client Health Financial score reviews, ensuring financial health and effective accounts receivable management and maintain awareness of disconnects, suspensions, and aged balances, ensuring proactive resolution and the maintenance of strong client relationships.