IT Operations and Engineering Manager Responsibilities:1. IT Operations and Engineering Teams:• Microsoft Team: Microsoft applications and Servers such as Active Directory, Exchange 2019, Office 365, Azure and ADFS.• Virtualization Team: Virtual machines (VMs) based on different technology such as VMware and Nutanix.• Storage and Backup Team: Storage and Backup services from IBM, Dell, HPE, Veritas and NetApp technologies.• Database Administrator Team: Administration of applications' databases such Oracle, PostgreSQL and Microsoft SQL.2. IT Operations Management:• System Uptime and Reliability: Ensure the availability, stability, and performance of IT systems, networks, and infrastructure.• Incident Management: Oversee the detection, resolution, and reporting of IT incidents, ensuring minimal downtime and quick recovery.• Monitoring and Reporting: Implement and manage monitoring tools to track system health, performance, and capacity, providing regular status reports.• Change Management: Coordinate changes to IT systems and infrastructure, including upgrades, patches, and configuration changes, following change control processes.• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans, ensuring backup systems and protocols are in place to handle emergencies.3. Team and Resource Management:• Leadership: Lead, mentor, and manage IT operations and engineering teams, ensuring alignment with organizational goals.• Training and Development: Provide training and support to staff to ensure they stay current with technologies and best practices.4. Project Management:• New System Implementations: Lead or participate in IT projects, such as the deployment of new infrastructure or applications, ensuring projects are completed on time and within budget.• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of IT operations and engineering functions.

Coordinator for three system admin teams: Windows team, Email team, and VM team.In addition,the responsibilities as System Admin & Engineer.

Responsible for Microsoft Infrastructure, Design, Installation, Operation, Administration and Troubleshooting.Installing, Configuring, Upgrading, Administrating Microsoft Active Directory servers 2003, 2008 and 2012 on multiple sites (HQ, DR and Azure).Managing Active Directory accounts (Create, Update, Delete, Reset password, Roaming profiles, VPN access, Proxy Authentication, Filtering manual or PowerShell scripting …etc.) for Staff, Faculty and Students.Responsible for day to day ITC Helpdesk requests and incidents assigned to Windows team on HP Service Manager or via phone and e-mail and delivering 1st and 2nd level support and implementing solutions locally or remotely.Monitoring and Troubleshooting Internet connectivity performance and issues.Administrating and supporting KFUPM schools, DCC, ACHB, and SCITECH with KFUPM services.Develop, implement and maintain policies and procedures for Network resource administration, solutions for issues and disaster recovery solution.Administrator Microsoft Azure (KFUPM Disaster Recover (DR) Site).Administrator KFUPM Proxy (Blue Coat proxy and ZScaler proxy). Administrator KFUPM Office 365 Service.Administrator KFUPM ADFS (Active Directory Federation Service).PowerShell scripting for Active Directory, ADFS, Office 365, Azure.

Honeynet Project April 2011 to December 2011An improved entropy-based technique to analyze Honeynet traffic and detect malicious activities is a course project.Writing Dionaea Scripts to check Dionaea process if it is working or not and restart it if it is stopped.Maintain the honeypots and make sure the Dionaea scripts installed.Working on Dionaea reporting.Investigate the Tcpdump.Develop a web-based tool for reporting and visualizing data and statistics collected on a Honeynet using ASP.NET.Cloud Computing Project January 2012 to PresentDesign a cloud computing for academic university using VMware technology.Design and Deployment of a Cloud Computing Platform for Testing Attacks.Configure a web server on Amazon public cloud.Build a private cloud using open source faststart of Eucalypts.

Managed well site survey equipment and prepared reports.Checked data quality and maintained MWD equipment, field survey report, and represented on location.Ensured quality control of logging data and of all operations.Provides on-site supervision of the Logging While Drilling (LWD) process including tool preparations, data acquisition, log generation and Quality Control (QC), and delivery of the services to the customer.Provided advice for MWD/LWD operations.

Ensure the fault-free operation and maximum service availability of IN (Intelligent Network) via regular proactive maintenance tasks and close network monitoring.Perform operation and maintenance tasks according to documented procedures and processes.Investigate and resolve fault that occurs in the system and respond to emergency situation within the specified response times.Maintain and update IN software and hardware configuration documentationParticipate in acceptance testing of new features or design.Participate in software & hardware upgrade or enhancement activities.Troubleshoot and configure all services related to prepaid charging.Audit on hardware and software IN platform