 Follow up all import and export shipments (Sea/ Air) Customs Clearance operation. Arrange all documents for shipments depend on countries agreements.  Coordinating and supervising the day-to-day sales efforts of the team. Training and coaching team members on selling techniques. Reducing shrinkage by managing loss prevention techniques. Leading, directing and motivating the sales team. Gaining a thorough understanding of every customers’ needs in order to offer them the best solution. Promptly handling customer complaints. Field training new sales representatives. Completing all sales paperwork.