Ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces.Proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.Follow standard operating procedures to ensure an exceptional customer experience. Identify and remove any products from our website that violate policies Working with the legal and quality team to ensure the high standard of safety and compliance.Provides ideas for process improvements to enhance process efficiency, quality and customer experience.Respond to stakeholders with guidance and flags any updates to Lead/Manager.

Provided first and second-level technical support to end-users, resolving hardware and software issues promptly.Managed and prioritized help desk tickets to ensure timely resolution of issues.Conducted user training sessions on software applications and best practices, improving overall user proficiency.Developed user-friendly guides and documentation to empower end-users in resolving common issues independently.Configured and maintained routers, switches, and firewalls, optimizing network performance.Assisted remote users in resolving technical issues, ensuring uninterrupted workflow.Managed incident response, identifying and mitigating security threats promptly.Communicated technical information effectively to both technical and non-technical stakeholders.