Mohammed Zakiuddin Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

𝐅𝐢𝐞𝐥𝐝 𝐎𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Digital Marketing(Google Ads, Google Analytics{Both Universal Analytics & GA4}, Google Tag Manager, Google My Business, Google Search Console and Google Merchant Center)♦ Collaborating with cross-functional teams like Product Management, UI/UX Design, Sales & Account Management, Engineering and Technical Product Experts(TPE) to provide insights-driven advertising solutions based on customer objectives, business strategy, and growth opportunities across products. ♦ Managing teams performance & responsible for the overall development and managing performance metrics within the team showcasing thought leadership. Focusing on top opportunities and devising plans to improve the workflow by using quality tools like Pareto, fishbone analysis.♦ Coaching, Mentoring, Training teammates as per the program dynamics. Showcasing excellent skills in RCA, and participating regularly in the operations team and assisting management in defining andimplementing program goals and performance standards. Sharing best practices, Coaching, Mentoring, Training teammates as per the program dynamics and helping them achieve the SLA targets and decreasing Average Handling Time abiding with the compliance and quality framework.♦ Consulting with external stakeholders(business partners)to develop strategies for client requirements and capture growth opportunities for the market. Liaising with Sales teams and our vendor operations to upsell, cross-sell and coordinate the planning, implementation, optimization, reporting, and measurement of campaigns, establishing and scaling best practices.

Gurgaon

Thrilled to launch my career at PlanetSpark, where I gained valuable experience collaborating with a global team.♦ Operations Expertise: Actively partnered with the operations team to resolve escalations on the billing platform, ensuring smooth customer experience.♦ Cross-Functional Problem Solver: Worked closely with diverse teams to identify and fix bugs within the CRM for exceptional cases, improving system efficiency.♦ Leadership & Mentorship: Contributed to a positive onboarding experience by conducting introductory sessions for new team members.♦ Strong Reporting Skills: Maintained daily reports on task completion and work assignments, ensuring team productivity and transparency.