• Achievements/Tasks:• Participation in the development of ICT standards and strategies.• Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.• Interaction with HQ and ICT staff from other UN agencies in the area to share and exchange information and expertise on applications and tools. • Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.• Supervision of information and communication services of the Sudan Office.• Advice on project implementation on all activities involving ICT.• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from ICT Development staff as required.• Liaison with UNOPS Headquarters, Decentralized Offices and project offices to determine hardware and software requirements. • Leader of information technology and systems planning exercises undertaken in the office, representing the office in those undertaken throughout UNOPS.• Acting as UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.• Advice on procurement process related to hardware and software and establishment and maintenance of a roster of potential suppliers.• Active networking with clients on how to address and improve mutually common areas of concern.

• Achievements/Tasks:• Successfully resolved over 1500 networks, printer, PC, mainframe, email, internet, and LAN/WAN issues within the agreed service level agreements and customer satisfaction ratings.• Installed and maintained over 100 microwave radios, multiplexers, protection switches, power supplies, UPS, solar panels, and other equipment in remote locations with minimal supervision and downtime.• Provided technical assistance and support to over 300 users who had problems with systems, software, and hardware; conducted basic training on how to use the organization's standard systems and applications.• Monitored the service desk incident system and processed tickets according to their priority and order; streamlined the receipt and logging of service requests in the automated request management system.• Used hardware and software tools to monitor network utilization, efficiency, and performance; identified and reported potential issues and areas for improvement.

Achievements/Tasks:• · Vigilantly monitored and maintained all IT and telecom infrastructure, ensuring compliance with government standards.• · Actively adapted and enforced IT and telecom policies, customizing them to meet the unique demands of our mission.• · Formulated the annual IT and telecom budget, provided technical insight for local procurement, and contributed to national tender specifications, playing a pivotal role in the selection process.• · Strengthened data security measures, including backups, firewall operations, and access management, ensuring data integrity and availability even in emergencies.• · Provided comprehensive technical support, adhering to government standards and educating users on IT protocols.• · Delivered extensive educational support through training sessions and continuous assistance.• · Planned and executed meticulous site visits, ensuring compliance with responsibilities and proactively identifying potential improvements.• · Undertook additional IT-related tasks as specified by my job description and directed by my line manager, consistently contributing to the success of our IT domain.• Active directory administration and new accounts set-up.• Install & maintaining system and software• Troubleshoot technical issues.• Quickly arrange repair for hardware in occasion of hardware failure.• Monitor system performance.• Create a backup and recovery policy.• Monitor network communication.• Update system as soon as new version of OS and application software comes out.• Implement the policies for the use of the computer system and network.