- Led the Operations Team supporting a FinTech business, accountable for the financial goals and overall health of operations. In charge of 3 different LOB's. Engaged in Fraud, KYC & Partner Risk Onboarding. Total span - 70 associates and 4 Assistant Managers- Focused on achieving operational metrics like profitability, productivity, resource allocation and cost control measures- Overseeing 100 associates including 2 Deputy Managers and 6 Assistant Managers working on Partner Risk Onboarding - Collaborated with the transitions team and worked on capacity planning basis the client requirement- Team development and growth: Enhancing team effectiveness and career development of Team members - Building and leading a robust operational and leadership team to deliver results as per the expectations- Introducing robust mechanisms to ensure system is working effectively and provided appropriate advice to stakeholders- Assess and communicate control effectiveness, and present investigative findings, case trends, and operational metrics to senior management- Managing team by offering support and constructive feedback to improve skills and maximise potential- Preparing & Presenting WBR's (Weekly Business Reviews), providing regular solutions, discussing with onshore client & internal team to ensure proper development of system and applications- Delivering knowledge sharing & refresher sessions on regular basis with the internal teams on different fraud scenarios & Identifying AML patterns and mitigation steps- Carrying out freezing of funds and blocking of accounts & disabling payout- Established effective and collaborative relations with all internal & external stakeholders- As part of the pilot batch, collaborated closely with the HR team, conducted 400+ interviews, and hired 150+ employees, including AMs- Performance management

- Leading a team of 14 individuals conducting research and analysis to enable spend for Prominent Individuals and avoid fraudulent transactions, also review and evaluate bankruptcy accounts - Team development and growth, Enhancing team effectiveness and career development of Team members- Focus on fraud preventions, halting financial crime and quality assurance of information- Closely working with quality, risk management and compliance processes and ensuring accurate investigation/research and make sound decisions to approve or decline the same through systematic analysis- Performed detailed analysis of customers’ activities to detect patterns, structuring, anomalies in transactions and relationships across multiple businesses- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times- Periodical review of KYC records as to completeness, including verifying that due diligence has been performed, also that the risk assessments are current and up to date. Coordinate and assist first line of Defense for matters relating to KYC/CDD- Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation- User Acceptance Testing (UAT) activities that impact front-end teams, user-focused applications/tools along with assessing the testing needs, determining the proper test configuration and data needs- Identifying, tracking and monitoring defects that arise during UAT, and seeing them through to resolution along with the quick fixes, keeping in mind that quality, compliance and risk along with the productivity is not hampered- Forging strong relationships with various internal business partners & technical partners- Ideate and implement data-driven business insights- Ensure Financial Integrity