Mohammed Abdalrheem Email & Phone Number

Abu Dhabi, United Arab Emirates

Khartoum State, Sudan

Provide technical support to users via phone, email, or in-person.Diagnose and resolve hardware and software issues.Install, configure, and maintain computer systems and software.Document support tickets and resolutions.Train users on new technologies or software applications.Collaborate with other teams to escalate and resolve complex issues.reduced average ticket resolution time by 70% .User Administration Creating, modifying, and removing user accounts.Permissions and Access Control Managing file permissions, access controls, and security policies.Electronic Exams Manger Oversee the administration and maintenance of electronic exam systems, ensuring they are functional, secure, and up-to-date. Lead IT teams to resolve technical issues related to the electronic exam Moodle platform and coordinate software updates and Server Administration .

Khartoum State, Sudan

Customer Assistance Provide exceptional customer service by addressing inquiries, resolving problems, and offering relevant information.Handle a high volume of inbound and outbound calls professionally, efficiently, and courteously.Issue Resolution Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.Resolve customer complaints, guide them through appropriate solutions, and follow up to ensure complete resolution . Stay updated with product knowledge, policies, and procedures to provide accurate and helpful information to callers . Data Entry and Documentation Accurately enter, update, and maintain customer information in the call center database.Document all call information according to standard operating procedures.

Khartoum, Khartoum State, Sudan

Create visually appealing graphics, illustrations, and layouts for various digital and print media, including websites, social media, brochures, banners, and advertisements.Proficiently use graphic design software such as Adobe Photoshop, Illustrator, and InDesign to create high-quality designs and artwork.Stay updated with the latest features and tools in design software to enhance productivity and creativity.Edit and enhance photographs and images to improve quality, color accuracy, and overall visual appeal.Remove backgrounds, retouch imperfections, and manipulate images to fit the design requirements.

Khartoum State, Sudan

Develop detailed network plans and designs, considering factors such as network requirements, infrastructure, capacity planning, and security protocols and Routing Protocols. Evaluate existing network systems and propose enhancements or modifications to improve efficiency, reliability, and performance. Design and implement network infrastructure, including routers, switches, firewalls, and other hardware devices. Trouble shoot for Network Issues.Installation and Configuration installing, configuring, and maintaining Linux servers.Firewall Configuration Managing firewall rules using tools like IPtables or Firewalld and Fotrigate Firewall .