Mohammed Afifi Allam, Msc Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Roles and Responsibilities:1-Capturing and updating the organization current technology / Security architecture.2-Capturing and updating the organization current technology architecture.3-Analyzing and identifying gaps between the current and target architecture.4-Identifying the projects and initiatives related to technology and contribute in building the transitionplan.5-Participating and reviewing the organization IT related RFPs.6-Contribute in reviewing presentations by vendors.7-Documenting the technology architecture on the EA tool.8-Review the project outputs to ensure their alignment with the structures and designs related totechnology and the standards that have been established and approved by EA Office.9-Provide inputs on the quality of projects delivery (technology architecture projects)10-Assessing the organization with the preparations related to DGA Digital Measurement (Qiyas.)11-Participating in EA training and awareness sessions related to technology Architecture.

Egypt

Architecture Responsibilities:• Own the high level overall view of the Infrastructure (Architecture, processes, maintenance, etc…)• Develop and maintain architecture documents• Arbitrate requests for new functionalities and coordinate the evaluation of implementation alternatives mainly in the context of TTM projects• Review and monitor development and test plans and results for individual product components• Validate or design the Cloud Architecture for the new integration• Urbanism, contribution & reviews to HLDs• Contribute to developments for infra part (CMD, PS1, Win Config)• Transmit & follow up SWAN to OCB for new infra needs build• Infrastructure Technical Support to Customers BUILD• Hosting Capacity• Security• Customizations requests• Information on the existing and processes around• Firewall audits• Plan and evaluate cross-component integrations and related tests• Monitor internal and external customer feedback relevant to the architecture• Monitor market and technology trends and product development plans regarding platform technology partners• Engage with other OBS functions (e.g., CIS, BI, CS&O, and IT&S) to make recommendations how the service architecture should evolve in response to customer feedback and profitable market opportunities• Work closely with engineering team, to guarantee proper support.• Architecture for the SMILE acceleration (CIC 2.0), ecosystem that includeso network,o security,o Infrastructureo interconnection between systemo capacity planning• Creation of high level and detailed specification for Engineering and IT department• Build architecture recommendation documentation for SMILE & CIC2.0 ecosystem• Architect for any new specific customer request made in collaboration with engineering that affect performance.• Harmonize the design of new services with the service acceleration products. . Taking the lead in Service Assurance and Improvement.

Egypt

Egypt

Supports end users with IT technical support to ensure business and operations continuity in the Egypt office. He provides first level IT technical support to the Egypt office, including support and configuration for desktops, laptops, printers, scanners, etc. He also provides second level IT technical support to the Egypt office in coordination with respective local IT teams. He conducts preventive and corrective maintenance for IT hardware and software in the Egypt office, and operates a K&A wide IT help desk to support end-users across K&A offices. The jobholder shall stay abreast of the latest market developments and trends in the Information Technology space and adopt best practices, where applicable.Also :• OS Troubleshooting &Maintain without Virus issues.• Installation, Configuration and Administration of Windows 2003, 2008R2 & 2012 Server. • Maintaining Active Directory.• Performing Backup.• Creating Users, Groups, Organizational Units.• Assigning Group policy.• Assigning sharing and security permissions.• Installation of OS and update the antivirus software. Arrange the setup for conference.• Configuring E Mail Account through Microsoft Outlook Express Protocol and MS Outlook.• Effective utilization of Network Monitor tool to capture and analyze TCP/IP packets.• Good interpersonal skills, commitment, result oriented, hardworking and zeal to Ready to take any Challenging tasks and Ability to work with any Environment.• Creating and managing the users, groups, GPO in the Active Directory• Installing, configuring and Windows 2012/2008 servers of DHCP, FTP,RDP Services • Manages and supports networking and security services in LAN, WAN and Internet network infrastructure• Monitor system backup operations• Checking antivirus updates and scheduling for scanning• Maintained the Microsoft Exchange Servers and resolved any issues regarding the Exchange email systems. . SAN/ NAS and other Linux/Unix based backup applications.

Zamalek ,Cairo

Design, Implement & support enterprise IT infrastructure integrated Solutions for company customers. , AD ,DNS ,DHCP , Exchange 2010, VMware.Design, Implement & Support IT Security Solutions, VPN, malware protection, antivirus ,Provide help desk & technical support with IT Team for company employees up to 500 users.Define projects requirements, project charter, Scope of work, assign project responsibility to IT project team members, ensuring that key project deliverable are achieved on time, within budget, and within expected service and quality levels, and ensuring that project and program expected benefits are realized. Make Documentations For existing Systems & highly integrating in Design, Planning & Upgrading New Systems. Installing & Configure with IT Team new servers & services According to the yearly it Plan & Budget.Leading, monitoring and supervising a team of IT professionals to handle and execute the company projects.Implementing ITIL Process.Projects Samples:Tamimi &CO Law Firm: Installing and configuring computer hardware, software, systems, networks, peripheral equipment and more.  Provide troubleshoots and support for printers, scanners and shared folders  Provide Help Desk support and resolve problems to the end users satisfaction  Helping the end user email management.  Setup, configure, troubleshoot, backup, antivirus support and maintain pc’s and Windows XP/Windows 7/Windows 8 Workstations.  Install, configure, upgrade and troubleshoot software, including applications and operating systems.  Installing Network Infrastructure and troubleshoot the Problems related.  Troubleshooting and maintaining hardware problems.  Monitor and maintain systems.  Document calls and close them or escalate them as required by company policy.  Listening to the Users, defining and solving the problem, and educating the user about how to avoid the problem in the future. Support form infrastructure of Place to solve Client technical issues.

Samrt Village

Support End Users

Cairo

Solve all Software Problem issues (Installation Windows & Programs) with Laptop & PC only

Cairo

- Design, Implement & support enterprise IT infrastructure integrated Solutions for company customers.-Operate point of Sale equipment.-Acquire excellent product knowledge.-Provides Excellent Customer Service.-Organize customer reservations.-Handle customer complaints.-Comply with stare procedures and policies.-Complete duties as requited by management.

Cairo - Korba

Support All Costumer Service Agent for Solve any IT Technical issues.

Korba - Cairo

• I worked on Project Vodafone 888 as customer service agent in Vodafone Egypt at Wasla Company.

Cairo - Korba

I worked on Project Vodafone one as data entry and evaluation service in Vodafone Egypt at Wasla Company.

At Empc [Egyptian Media Production City]

I worked in IT-Dept. At Hayat Channel at EMPC [Egyptian Media Production City] I learned a lot from dealing with people and I learned how I fix Servers and switch reports and analyses, Research And understand a lot information about Networks Computer

Korba - Cairo

• I trained in TE Data Company as ADSL Technical Support.

Master'S Degree, Professional Master Degree In Cloud Computer Networks, 3.85

Activities and Societies: Faculty of Computer and Information – Cairo University in cooperation with EMC2 started a new professional.

Diploma, Cybersecurity

Usable Security This course focuses on how to design and build secure systems with a human-centric focus. We will look at basic principles.

Bachelors, Information Technology (It) Department, 2.33