Mohammad Al Refai Email & Phone Number

In the fast-paced world of telecommunications, did you know that 5G technology is expected to power more than 1.5 billion connections by 2025?Curious how these advancements come to life?My journey into telecommunications sparked during my Bachelor's degree at Al-Balqa Applied University, where I found a passion for 5G and Optical Communication. My role as an FTTH Technical Support Engineer at FiberTech fortified my desire to make a meaningful impact in this dynamic industry. I not only supported customers but also contributed to organizing key engineering events, enhancing my leadership and teamwork skills.With certifications in Microsoft Excel and Word, along with expertise in network monitoring tools and ticketing systems, I am well-equipped to tackle diverse challenges. My background in FTTH, coupled with my proactive approach to learning, makes me a valuable asset in the telecommunications sector.Achievements include:- Resolved numerous technical tickets at FiberTech, ensuring customer satisfaction.- Actively contributed to outage management procedures, minimizing service disruption.- Gained hands-on experience with real-time network monitoring tools.I am currently seeking paid internships and entry-level opportunities to apply my skills in 5G and fiber optic technologies. If you're seeking a dedicated and eager telecommunications professional, let's connect!Feel free to reach out via email at mohammad.omar94@yahoo.com to discuss how I can contribute to your team.

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  Intern At Fibertech - Technical & Noc Engineer

  Fibertech

  Jul 2024 - Sep 2024 - Amman, Jordan

  Network Operations Center (NOC) and Technical Support InternFiberTechResolved tickets raised by ISPs related to customer issues, ensuring timely and effective resolution.Prepared and managed outage procedures to rectify network issues, minimizing service disruption.Communicated with ISPs via email to report and escalate incidents as they occurred.Monitored all network alarms, escalating them to the appropriate teams for resolution.Ensured the RX power of customers remained within acceptable ranges to maintain service quality.Collaborated closely with the Technical Support team to address and troubleshoot complex network issues.

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  Jami'At Al-Balqa Al-Tatbiqiyya

  Telecommunications Engineering