Mohammed Jomah Alshami, Mba Email & Phone Number

Kuwait City, Al Asimah, Kuwait

Head of IT Governance, Change Management, IT Financial Control, IT Process & Procedures and Quality Assurance processes across Al Ahli Bank of Kuwait. Corporate Governance ensure all IT divisional activities comply with corporate governance, regulatory and legal frameworks beside of handling and supervising entire ITSM, IT Assets Management system, CMDB, IT Projects, IT Steering Committee and CAB meetings.

• Review/Authorize and Approve all IT Related Changes before production.• Coordinate and conduct meetings with Change Advisory Board (CAB) to discuss higher risk changes.• Authority to implement or reject a change.• Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed.• Prepare Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to… Show more • Review/Authorize and Approve all IT Related Changes before production.• Coordinate and conduct meetings with Change Advisory Board (CAB) to discuss higher risk changes.• Authority to implement or reject a change.• Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed.• Prepare Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to understand and evaluate the proposed change before production deployment. Show less

• Leading IT Demand Analysis Department in analyzing, reviewing and evaluating IT related projects and systems according to business needs across the entire bank.• Collect and document business requirements using various methods and tools.• Analyze business processes for better optimization and automation.• Prioritization of business IT related requests and systems requirements.• Co-ordinate with consultants and developers for incidents and change requests following best… Show more • Leading IT Demand Analysis Department in analyzing, reviewing and evaluating IT related projects and systems according to business needs across the entire bank.• Collect and document business requirements using various methods and tools.• Analyze business processes for better optimization and automation.• Prioritization of business IT related requests and systems requirements.• Co-ordinate with consultants and developers for incidents and change requests following best practices in change management “ITIL”.• Facilitate design and executions of test scenarios and scripts with business users.• Ensure compliance of internal IT policies and processes.• Arrange user training to ensure optimum utilization of system. Show less

Kuwait

• Delivering system implementation projects on time and within budget.• Leading and handling IT projects from initiation phase till closing.• Leads and manage the project team and staff within the core systems area to ensure that the bank's systems are maintained and supported as per banks business requirements.• Technology and Vendor Evaluations.• Creating and evaluating RFPs.• Consult with external and internal entities to evaluate, design and install new systems.

Kuwait

• Lead the e-Channels application support team in testing, deploying andensuring healthy running status of vital electronic services asIVR, Call Center, official website, Online banking and SMS Banking systems.• Consult with both external and internal entities to evaluate, design, test andinstall requested enhancements.• Provide innovative, workable solutions to a wide range of technicalproblems.• Develop an in-depth understanding of the business… Show more • Lead the e-Channels application support team in testing, deploying andensuring healthy running status of vital electronic services asIVR, Call Center, official website, Online banking and SMS Banking systems.• Consult with both external and internal entities to evaluate, design, test andinstall requested enhancements.• Provide innovative, workable solutions to a wide range of technicalproblems.• Develop an in-depth understanding of the business processessupported by the systems.• Admin and controller of many auto transfers processes with third parties entities.• Admin and controller of core integration middle-ware system.• Technical and deployment team leader of the first Voice Recognition(IVR Voice) system for commercial bank in the Middle East.• Technical team leader for achieving first call center setup in KFH.• Participating as technical member while deploying and testing the newcore banking system (Phoenix Core Banking Solution) in both phase I and phase II.• Admin and controller of ALL main internal web based applications suchas (Single Sign On, Account Statement, FDR system, Reporting system, AutoTransfer system and Customer Information System CIS).• Good experience dealing with Tandem command based.• Very good experience in dealing with ATM machine (controlling andsupporting).• Good experience dealing with Base24 system from ACI Company forcontrolling and managing all ATM's. Show less

Master Of Business Administration (Mba), Business/Commerce, General, Mba

Bachelor, Information Technology & Computing, Bachelor