Mohammed Anosh Nadeem Prince2®, Pmp®, Psm®, Asm®, Itilv3®, Ssgb®, Lssbb®, Devops®, Safe® Ag Email & Phone Number

India

In my current role, I lead multiple Agile projects, ensuring seamless coordination between Scrum teams, product managers, and business stakeholders. By leveraging Agile methodologies and CI/CD pipelines, I enable high-quality continuous delivery. My focus is on addressing requirements, risks, and issues across various streams, ensuring that all project milestones are met with precision and efficiency.Key Achievements:• Successfully managed cross-functional Agile teams, driving… Show more In my current role, I lead multiple Agile projects, ensuring seamless coordination between Scrum teams, product managers, and business stakeholders. By leveraging Agile methodologies and CI/CD pipelines, I enable high-quality continuous delivery. My focus is on addressing requirements, risks, and issues across various streams, ensuring that all project milestones are met with precision and efficiency.Key Achievements:• Successfully managed cross-functional Agile teams, driving on-time delivery of complex projects and maintaining a project quality score as reflected in quality assessments and customer feedback.• Introduced new methodologies and tools that resulted in measurable efficiency improvements across the project lifecycle, implementing process improvements leading to 25% efficiency gains.• Established consistent project management practices, standardizing processes to reduce variation by 80% and ensuring streamlined project execution.• Reduced the average test cycle time from 6 days to 3 days, speeding up the overall development process and increasing team productivity by 40% through better resource management, training, and efficient testing tools.• Improved collaboration with development teams, reducing the average defect resolution time from 4 hours to 3 hours, fostering a culture of teamwork and shared goals.• Fostered strong client relationships, leading to a significant increase in repeat business and client retention.• Led the successful implementation and adoption of new testing tools, increasing overall testing efficiency. Show less

As the Agile Transformation Lead and Lead Project Manager, I managed critical high-risk projects exceeding USD 20 million across payments, retail, wealth management & commercial banking portfolios. I played a key role in executing Agile transformation strategies, mentoring teams across regions & establishing a culture of continuous improvement. By working closely with top management, I automated reporting dashboards to ensure real-time visibility of project health.Key… Show more As the Agile Transformation Lead and Lead Project Manager, I managed critical high-risk projects exceeding USD 20 million across payments, retail, wealth management & commercial banking portfolios. I played a key role in executing Agile transformation strategies, mentoring teams across regions & establishing a culture of continuous improvement. By working closely with top management, I automated reporting dashboards to ensure real-time visibility of project health.Key Achievements:• Led a multi-cultural project team of 45 members, improving team productivity & maintaining consistent high-quality delivery.• Successfully planned, organized, and executed Agile Road Shows & Technology Events at Wells Fargo India & Philippines, implementing Agile transformation strategies across the organization.• Identified and addressed gaps in testing, working closely with the CI/CD team to standardize processes and reduce defects from 60% to 95%, leading to fewer customer-reported issues and higher satisfaction.• Increased automation coverage of the testing process to 90%, significantly reducing manual effort & improving overall testing efficiency.• Achieved 30% cost savings through process and resource optimization, contributing to increased project profitability by 20% through effective budget management & strategic resource allocation.• Led projects that generated $X million in revenue, significantly contributing to the organization’s financial success.• Ensured all projects met or exceeded relevant industry and regulatory standards, achieving 100% compliance with regulatory requirements.• Delivered high-profile projects within the USD 20M+ portfolio, ensuring successful completion within time & budget constraints.• Created and automated project dashboards, providing leadership with real-time insights into project health & performance metrics.• Re-engineered underperforming projects, resulting in a 40% reduction in project delays & ensuring ROI for key stakeholders. Show less

Middle-East, Apac

In this leadership role, I oversaw the end-to-end delivery of complex digital banking and transformation projects across retail banking, corporate banking, and wealth management domains. I ensured program profitability by maintaining strict adherence to budgets and timelines while driving process improvements through Robotic Process Automation (RPA) initiatives.Key Achievements:• Improved project delivery timelines by 20% through the implementation of streamlined processes… Show more In this leadership role, I oversaw the end-to-end delivery of complex digital banking and transformation projects across retail banking, corporate banking, and wealth management domains. I ensured program profitability by maintaining strict adherence to budgets and timelines while driving process improvements through Robotic Process Automation (RPA) initiatives.Key Achievements:• Improved project delivery timelines by 20% through the implementation of streamlined processes, enhancing overall efficiency.• Identified and implemented cost-saving measures that resulted in a 30% reduction in project costs, significantly boosting budget savings.• Managed a diverse portfolio of projects with a total value of $20 million USD, maintaining fiscal responsibility and achieving 100% stakeholder satisfaction through regular communication and successful project outcomes.• Reduced project risks by 90% by identifying and mitigating risks early, leading to a more stable project environment.• Increased team efficiency by 25% through targeted process improvements and training initiatives, enhancing overall team performance.• Developed and built strong relationships with key institutional clients across the region, helping to generate a 12% increase in revenues in Q1-2014.• Successfully implemented Robotic Process Automation (RPA) using Blue Prism, achieving a 35% reduction in operational costs.• Spearheaded a portfolio of digital transformation projects for key banking clients, consistently delivering under budget while maintaining high-quality standards.• Led the setup and operations of the PMO & Center of Excellence for Ahli Bank Oman, aligning project delivery with business goals.• Maintained a gross margin of 50% to 60% on major projects while managing a USD 18M program at Bank Muscat.• Tactical planning in Central Bank (CBO) audits, ensuring compliance with SOPs and helping the bank exceed industry standards. Show less

India

At Verizon, I led the operations for a 1000+ member team, managing telecom projects related to business process improvements. I was responsible for transitioning multiple Verizon technical and customer support service centers to India, optimizing operational performance through automation and continuous enhancement initiatives.Key Achievements:• Managed P&L responsibilities for multiple sites, optimizing cost structures and ensuring smooth operations across onshore/offshore… Show more At Verizon, I led the operations for a 1000+ member team, managing telecom projects related to business process improvements. I was responsible for transitioning multiple Verizon technical and customer support service centers to India, optimizing operational performance through automation and continuous enhancement initiatives.Key Achievements:• Managed P&L responsibilities for multiple sites, optimizing cost structures and ensuring smooth operations across onshore/offshore teams.• Successfully transitioned three technical support and customer service centers from North America to India, significantly improving service delivery.• Implemented process automation projects across global centers, resulting in a 25% increase in operational efficiency.• Led the acquisition of 12 high-value contracts through successful RFP participation, expanding Verizon’s global service footprint.• Established a Center of Excellence (COE) to drive performance improvement initiatives, significantly boosting bottom performer metrics.➤ Specialties: Agile Transformation Leadership, Project & Program Management, Portfolio Management, Product Management, Digital Transformation, Process Optimization/Standardization, Transition/Transformation, Client Management, Vendor Management, Stakeholder Management, Risk Management & Mitigation, Compliance & Governance, Resource/Change Management, Budgeting & Cost Control, P&L management, Quality/Business Improvement, Time & Effort Estimation, Lean & Six Sigma Implementation, Robotics Process Automation (RPA), SDLC (Agile, Scrum, Kanban, Waterfall), End-to-End Delivery of Multi-million Dollar Programs. Show less

Chennai Area, India

Account Manager – OperationsRole: Managed a team size of around 250 members (Including Agents, Mentors, TLs & GLs) from Inbound Technical Voice Process. Ensuring top class client servicing and obtaining maximum customer based satisfaction. Interacting frequently with the clients on the specifications of the Program assigned. Organizing training programs based on the needs and developmental requirements for the team from time to time. Creating & Working with a… Show more Account Manager – OperationsRole: Managed a team size of around 250 members (Including Agents, Mentors, TLs & GLs) from Inbound Technical Voice Process. Ensuring top class client servicing and obtaining maximum customer based satisfaction. Interacting frequently with the clients on the specifications of the Program assigned. Organizing training programs based on the needs and developmental requirements for the team from time to time. Creating & Working with a Project team to Initiate & Execute Business transformation, Operations improvement Projects. Revenue calculation & budgeting. Show less

Chennai Area, India

 Leading a team of 30 Agents & 2 Team Leaders in outbound operations; managing the Process of Tele marketing Campaigns for American Clients. Assessing the team performance; identifying opportunities for improvement & developing action plans. Auditing the calls & providing ongoing coaching & feedback to all the Agents Preparing DPA (Daily Performance Assessment) Reports. Conducting Performance Appraisal for Agents & Team Leaders on a half yearly & annual… Show more  Leading a team of 30 Agents & 2 Team Leaders in outbound operations; managing the Process of Tele marketing Campaigns for American Clients. Assessing the team performance; identifying opportunities for improvement & developing action plans. Auditing the calls & providing ongoing coaching & feedback to all the Agents Preparing DPA (Daily Performance Assessment) Reports. Conducting Performance Appraisal for Agents & Team Leaders on a half yearly & annual basis.Highlights Rewarded 3 times for achieving highest team weekly sales compared to all the existing teams in NVCL; established new records by achieving the highest sales. Show less

Hyderabad Area, India

 Managing Service Delivery and monitoring the activities of 15 Associates for Monogram Credit Services -Credit Cards clients Ensuring top class client servicing; taking escalation calls, providing ongoing coaching & feedback to Process Associates in areas of products, procedures, Call Quality Management CTQ‘s, Customer Service & Communication Skills. Highlights Handled the responsibility of conducting 1st & 2nd round of interviews to recruit Process Associates for call center… Show more  Managing Service Delivery and monitoring the activities of 15 Associates for Monogram Credit Services -Credit Cards clients Ensuring top class client servicing; taking escalation calls, providing ongoing coaching & feedback to Process Associates in areas of products, procedures, Call Quality Management CTQ‘s, Customer Service & Communication Skills. Highlights Handled the responsibility of conducting 1st & 2nd round of interviews to recruit Process Associates for call center operations.  Attended training on Advanced Customer Service skills / Customer Management skills, Advanced Effective communication skills, Call Centre Etiquette, Call Quality management, Call Productivity, Undergone Process training for 3 major & most effective credit card packages CASS, FDR & E2k To handle 3 major clients Initially Walmart, later Exxon & finally MCS (Monogram Credit Services, under which we handle 143 clients). Received numerous appreciations; awarded for Customer compliments, Call productivity, Call Quality, Schedule Adherence, Best Performer – Golden Scale award (every quarterly award - won 3 times), Best Team award (won 8 times) & also got awarded for most consistent overall performance for the year (Annual award for 2002). Show less

United Arab Emirates

 Chief responsibilities encompass - Preparation of Company Profiles, Pre-Qualification documents for UAE Govt. Organizations (ADWEA, MEW, ADNOC etc)- Maintenance of the Filing System for all the organizational activities- Preparation of Draft, Memo, L.P.O, Work Orders, Inquiries & Reports in MS-Word & MS-Excel; Organization Charts & Other presentations in MS-Power Point for official purpose- Looking after the Employment & Transit visas for Workers, Staffs & Engineers on… Show more  Chief responsibilities encompass - Preparation of Company Profiles, Pre-Qualification documents for UAE Govt. Organizations (ADWEA, MEW, ADNOC etc)- Maintenance of the Filing System for all the organizational activities- Preparation of Draft, Memo, L.P.O, Work Orders, Inquiries & Reports in MS-Word & MS-Excel; Organization Charts & Other presentations in MS-Power Point for official purpose- Looking after the Employment & Transit visas for Workers, Staffs & Engineers on contractual basis, arranging P.T.A (Passenger Travel Advise) for Workers, Staffs & Engineers.- Maintaining separate personnel files for Engineers, Staffs & Workers- Preparation of Security Gate - passes for Workers, Staffs & Engineers to enter & work inside UMM AL NAR, Taweelah & other Government Sites in U.A.E.- Commercial activities such as preparation of Tender Documents for new contracts & other management functions. Show less

 Responsible for maintaining the existing system and developing new applications as per requirements, and modifying software from CP (Vietnam), CP (Thailand), CP (Burma), CP (Bangkok), and other CP group as per requirements.

Bachelor'S Degree, Computer Science

Master Of Business Administration (M.B.A.), Finance, General

Honors Diploma In Software Engg, Computer Software Engineering