Mohammed Anwar Email & Phone Number

Baghdad Governorate, Iraq

محافظة بغداد العراق

Duties and Responsibilities:•Provide high-quality customer service by addressing inquiries and offering expert advice on vehicle maintenance and spare parts.•Manage service appointments and ensure timely communication with clients regarding maintenance updates and additional repairs.•Oversee the spare parts inventory to ensure availability and accuracy in order fulfillment.•Coordinate with the workshop team to ensure smooth workflow and adherence to Mercedes-Benz standards.•Prepare detailed service reports and ensure proper documentation for all maintenance activities.•Analize customer feedback to continuously improve service quality and customer satisfaction.•Ensure compliance with safety and quality standards as outlined by Mercedes-Benz global policies.•Train and support junior staff in delivering excellent service and understanding company policies.

محافظة بغداد العراق

Duties and Responsibilities• Overseeing and assessing service advisor’s activities.• monitoring the daily activities of customer service operations.• Assisting customer service staff with duties when required.• Training new Advisors in areas of customer service and company policies.• Investigating and solving customer service complaints• Assisting with the development of service policies, and explaining these to staff and customers.• Maintaining documentation pertaining to a customer service department.

Baghdad, Iraq

Duties and Responsibilities:• Customer service: deal with suppliers, provide estimates, and schedule appointments, and handle customer complaints diplomatically and politely.• Communication: a liaison between the customer and technician, explaining the technician’s repair recommendations to customers while communicating customer needs to technicians.• Troubleshooting: Able to think on my feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.• Comprehension skills: comprehend customers' questions and concerns as well as assess technician’s complex service recommendations.

Baghdad, Iraq

Duties and Responsibilities• Greeting customer and scheduling service appointments• Writing service orders and description of problems and repairs • Translating customers’ repair problems into standard repair terminology • Explaining repairs to customers • Test driving vehicles to confirm service repairs • Estimating the cost and time needed for repairs • Handling customer complaints

Baghdad, Iraq

Duties and Responsibilities• greet customers upon arrival to shop • ascertain reason of customer visit • make around check for the vehicle• listen to customer complaints and record it• open job card • consult with mechanics regarding appropriate service options • explain all service options to customer including time and cost estimates • provide in depth information on original equipment manufacturer (OEM) parts options • advice customer on warranty protections • track maintenance or repair statues , fill out reports on labor and cost of all services • perform customer service duties ( answering the phone , scheduling service appointments and calling customer to inform them their vehicles are ready for pickup)• manage shop work flow and schedule for mechanics and technicians

Baghdad

the main duties & responsibilities are : • Greeting customers and scheduling service appointments• Writing service orders and descriptions of problems and repairs• Translating customers’ repair problems into standard repair terminology• Explaining repairs to customers• Test-driving vehicles to confirm service repairs• Estimating the cost and time needed for repairs• Handling customer complaints

Baghdad

I worked as a sales consultant for 1 year and gained very good experience in how to negotiate with customers, how to close deals, and the right way to follow up with the customer.My main duties & and responsibilities are: • presentation of the product (vehicle) and explain its specifications• Negotiate with the customer and close the deal• Send daily, monthly reports• Follow up with the customers• preparation of papers and follow-up to the vehicle delivery process