It Support Specialist
Current● Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products● Monitor system performance and troubleshoot issues● Support and troubleshoot for IT infrastructure such as workstations, servers, networks, printers, VPNs, and related hardware and software in a Microsoft Windows environment.● Manage network servers and technology tools● Set up accounts and workstations● Perform regular system upgrades to ensure systems remain updated● Troubleshoot issues and outages and ensure network security● Develop and maintain local networks to optimize performance● Train new system users and set up their accounts● Keep an inventory of all IT assets and ensure they are maintained properly● Develop technical documentation and manuals● Manage and supervise the IT support team, ensuring that they provide timely and efficient technical support to all employees● Monitor and analyze IT support metrics to identify areas for improvement● Establish a good working relationship with customers and other professionals such as software developers● Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment● Light current work ( CCTV system installing & programming – Data – Wi-Fi Installing & Programming)
