Ensure following servers are running smoothly:Active DirectoryDNSDHCPDCFile ServiceWSUS ServiceTime ServerPrint ServersFile Sharing ServiceMDMTrend Micro Servers

As a Resident Engineer, ensuring appropriate and satisfactory execution of IT Service:Execution and adoption of ITS projects.Ensure the execution of IS services are performed to global Mondelez IS standards.Ensure IS services meet Business expectationsInstall and configure software and hardware (Install and configure laptops with all the required operating systems and software as per the request)Manage network servers and technology tools (Providing all the required support to manage File & Print Servers)Setup accounts and workstations (Owner for separate OU in Active Directory for Saudi Arabia, responsible for the creation and maintaining of user accounts, computer accounts and managing permissions)Troubleshoot issues and outagesEnsure security through access controls, backup and FirewallsUpgrade systems with new releasesCreate and maintain technical documentation, manuals and IT policiesManage 3rd party service level agreements through on-going assessment of service delivery levels and issue resolution success in respect of the technical service level agreementsManagement and planning of infrastructure for day-to-day delivery and support agendaDeliver on all strategic technical enhancement projectAct as a point of escalation for IT service management issuesEnsure the smooth running of all information systems and effectively monitor, control and support day-today IT operationsFacilitate successful transition of projects to the services teamEnhancement of End User Computing experience and facilitate projects to this endResolution of incidents and problem management through the deployment of necessary resources as a matter of urgencyMaintain a high degree of accuracy for IT assets and operational documentations required for company audits.Ensure alignment with global standards and strategies.Maintain an IT Services Improvement Plan (SIP) to ensure continuous improvement

Installing, Configuring and Managing ESXi (4.0 & 4.1) HostsConfiguring Network for ESXi hosts on a cluster levelCreation of Virtual Switches and VMKernel InterfacesAttaching Qtrees and Datastores on ESXi hosts on a cluster levelInstalling and Configuring Virtual Center Server (4.0)Configuring the VMware Clusters and Enabling HA & DRSTroubleshooting ESXi Hosts and vCenter Issues using PuttyUpgrading ILO and POD Chassis OA Firmware and BIOSEnabling Jumbo Frames on vSwitch, VMKernel Interface and Physical adapters on ESXi HostsMigrating/Upgrading VMware ESX 3.5 to ESX 4.0 to ESX 4.1Hands-on experience on vMotion and Storage vMotionPerformed v2v migrations to move the VM’s from SAN to NAS InfraInstalling and Configuring XenDesktop 5 Site ControllerHands On experience on Desktop Studio and Desktop DirectorCreation on Catalogs and Desktop GroupsMapping users and VM’s on Site ControllerHaving hands on experience on Server builds using Windows 2003 ServersDeploy virtual machines from templates and allocate resourcesManage Virtual Machines using VMware Virtual Center and web accessConfiguration and managing of Permissions in Virtual Center ServerUpgrading VM HDD and Memory on ESX level and OS level using Diskpart utilityManage and Configure, Resource pools, HA, VMotion, and DRSExperience on configuring Virtual Machines and installation of guest OS such as Windows XP, Win 7Perform Infrastructure testing on NAS in order to validate densitiesPro-actively monitor the storage, network and on a regular basis through VC consolesPerforming Daily health checks on various Virtual Center ServersConfigure Windows as Terminal Server for Remote Administration as well as Application Server to publish ApplicationsBuild, Post Build and performing QA Checks on Citrix ServersInteract with global support teams in critical situations and handling Incidents

Provide 1st and 2nd desktop support; answering support queriesTake ownership of user problems and be proactive when dealing with user issuesLog all calls in RemedyRespond to enquiries from staff and help them resolve any hardware or software problemsMaintain a log of any software or hardware problems detectedSupport users in the use of Computer equipment by providing necessary training and adviceAdminister Hardware maintenance for all desktop IT equipmentAssists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges