Mohammed Bafakih Email & Phone Number

نورد-هولاند هولندا

Jeddah, Makkah, Saudi Arabia

• Modified existing software systems to enhance performance and add new features.• Tested all software prior to going live to alleviate bugs and troubleshoot issues.• Participated in team meetings and provided input on deadlines, designs and enhancements.• Developed scripts for index and table analysis actions.• Knowledgeable about consumer finance processes (Personal loans, Autolease, credits cards & residence finance).

Jeddah, Makkah, Saudi Arabia

• Define test cases and data mappings using development documentation and requirements.• Configure test environment, including data integration platforms, and execute associated test cases.• Monitor and test connectivity of integrated systems and functions.• Maintains the test result documentation that assists other teams in debugging and modification ofsoftware and systems.• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

Jeddah, Makkah, Saudi Arabia

• Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.• Removed and replaced old hardware during routine upgrades and system repairs.• Installed and supported desktop software titles and add-ons.• Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.• Updated software versions with patches and new installations to close security loopholes and protect users.• Coordinating with vendors to obtain replacement hardware or software and escalate more complex concerns.• Installed and supported hardware and software, including desktops, servers and printers.• Worked closely with end users to solve problems related to hardware and software.• Monitored system upgrades, patches, service packs, hot fixes and new configurations.• Managed employee access, including security roles and permissions.