Mohammed Ebraheem, Pmp Email & Phone Number

Salt Lake City, Utah, Us

As an IT leader at IPL/Dyno Nobel, I oversee the optimal management of critical IT services, including Data Centers Hosting, Cloud, Collaboration, SAP Basis, Server/Storage, Backup/DR, and Identity Management, influencing priorities and decisions across the enterprise to ensure alignment with the organization strategy and goals.A significant aspect of my role involves managing, coaching, and leading a diverse global team of IT professionals, fostering a culture of continuous learning and innovation among the Infrastructure, Collaboration and SAP Basis Engineers.Additionally, I am responsible for managing key resources, relationships, budgets, contracts, and SLAs associated with service providers across these IT services. I regularly schedule, manage, and lead Steering Committee meetings with project stakeholders and senior leadership, ensuring effective communication and alignment on project goals.Part of my strategic responsibilities include managing budgetary and cost savings initiatives across the infrastructure services. I develop transformation strategies to shift towards a Cloud-native application architecture model, ensuring reliable support of commercial-off-the-shelf solutions and enterprise systems.I also develop strategies to address infrastructure technical debt, establish process improvement approaches, and identify critical dependencies to support organizational goals and direction globally.Furthermore, I oversee the development of infrastructure architecture patterns and standards for data centers, Cloud, and Edge infrastructure services, considering security and governance requirements.I strive to increase the reliability of IT services by addressing business partner pain points through systemic solutions such as problem management, automation, self-service, and optimized processes. Moreover, I oversee measurement, reporting, and monitoring metrics to guide process improvement efforts, addressing operational inefficiencies effectively.

Salt Lake City, Utah, Us

In my role as IT leader at IPL/Dyno Nobel, I played a pivotal role during the global pandemic, representing the IT department on the Global Pandemic Committee. I strategized and implemented initiatives to navigate the challenges posed by COVID-19, ensuring business continuity and safeguarding employee well-being. Leading the global IT team, I spearheaded proactive risk management efforts, collaborating closely with team members to swiftly address challenges and maintain operational resilience.One of my key initiatives was the development of a comprehensive Resource Management process, enabling us to efficiently track the availability and capacity of our IT team. This facilitated optimal resource allocation for new projects and initiatives, enhancing productivity and project success.Overseeing projects valued at $600K, I managed project delivery within budget and on time. Leading the enhancement of our ITSM tool, I enabled insights for issue identification and team optimization. Orchestrating major projects like the Calgary Office Move and HardRok Integration, I ensured seamless execution and stakeholder satisfaction. A notable initiative was the global PC refresh, replacing 4000 PCs worldwide, resulting in $200K cost savings from lease contracts, optimizing costs.Collaborating cross-functionally with various stakeholders, I played a key role in developing and streamlining effective IT processes. By facilitating communication and decision-making at high-level Steering Committee meetings, I ensured alignment with organizational goals and objectives.Furthermore, I prioritized compliance with health & safety standards and regulations in all IT initiatives, underscoring my commitment to employee well-being and organizational integrity

Salt Lake City, Utah, Us

During the 2018-2019 fiscal year, I oversaw 16 global projects, spanning new site integrations, construction, multifunction printer refresh, and MS Application adoption, with a budget exceeding $1 million. I provided comprehensive project management and governance, adhering to corporate Change Management policies.I ensured the creation and approval of essential project documents, including Business Cases, Requirements, Statements of Work (SoW), and Status Reports, in collaboration with relevant stakeholders. Additionally, I executed meticulous cutover and transition plans, facilitating smooth project implementation and handover to "Business As Usual" operations.Vigilantly monitoring project expenditure and managing risks and issues across IT departments, suppliers, vendors, and contractors, I minimized adverse impacts and ensured projects were delivered on time, within budget, and to the required specifications. Adherence to established Project Management methodologies, approaches, and templates maintained consistency and effectiveness throughout project lifecycles.Seeking sponsorship and disseminating information on technology changes at forums such as the Change Advisory Board (CAB), IT leadership, and business leadership meetings, I ensured alignment and support for project objectives. Additionally, I established and maintained communication cadence with global virtual teams, fostering collaboration and accountability for project deliverables.Collaborating closely with internal and external stakeholders, including suppliers and vendors, I spearheaded key Technology and IT Operational initiatives. These initiatives encompassed the implementation, enhancement, replacement, and decommissioning of IT services, solutions, and processes. Furthermore, collaboration with third-party suppliers and vendors to develop, review, amend, and approve project-related Statements of Work (SoWs) ensured alignment with project objectives and requirements.

Salt Lake City, Utah, Us

Managed the Boren (Parish, Alabama) IT Integration project with a project budget of $200K, overseeing seamless integration efforts. Additionally, I led the Midland (Kentucky, Illinois, and Tennessee) IT Integration Project with a budget of $180K, ensuring efficient project execution and alignment with organizational objectives.Furthermore, I spearheaded the Calgary Office relocation project, coordinating all aspects to facilitate a smooth transition. Additionally, I played a key role in the Office365 migration project across Dyno Nobel Americas, contributing to the seamless adoption of new technologies across the organization.Moreover, I contributed to managing the Windows 8.1 rollout project to Dyno Nobel users across Canada and the US, ensuring widespread adoption and minimal disruption to operations. Participating in broader IT team initiatives, I engaged with various IT projects as required, providing valuable support and expertise.In addition to project management responsibilities, I provided comprehensive first and second levels of IT support globally to end-users, ensuring prompt resolution of incidents and service requests within SLAs. I troubleshooted various technical issues related to operating systems, servers, applications, LAN, printers, internet, and other IT equipment, demonstrating efficient problem-solving skills and IT administration expertise.Furthermore, I maintained open communication channels with supervisors, managers, business partners, and field staff, facilitating the exchange of information and delivering superior customer service consistently.

Havertown, Pennsylvania, Us

Closely coordinate with PM and clients the deployment of new Software and Hardware Projects.Manage the solutions delivery to Clients and report to Program Manager and Operations manager. Update the installation policies and service life cycle based on the feedback from team and clients.Coordinate with the technical team to balance the delivery schedule according to the plan or the SLA.Personally or remotely implement systems and troubleshoot it if required. Consult experts to find the optimum solutions for client requirements.Facilitating the systems delivery on time to be used in deployments projects.Participate in virtual meetings with management/team to discuss the team performance and company expectations, new policies and clients’ issues.

Supervised all IT work requests submitted by the Egyptian Navy and VSE usersInterviewed external contacts to collect data & information based on client requests.Composed, reviewed and revised Statement of Works (SOW) for the required products/services.Composed, reviewed and revised the cost estimates for the SOW implementation.Reviewed and revise Requests for Proposals (RFP) for external services.Reviewed and revised the time frame for deployment and final delivery to the requested departmentGuide and mentor project (s) teams.Participated in technical evaluations of new products or services provided by external vendorsProvided technical consultation for the required products or servicesDeveloped vendor list that satisfies the SOW scopeDeveloped vendor evaluation and source selection criteriaFollowed up the execution of the work request/service/contracts in cooperation with the procurement officeHold daily standup meeting to review the burn down chart for the SW projects.Studied the customer/end user feedback; developed procedures to improve quality of deliverables.Formed the Integrated Project Teams (IPT) based on the project scope.Followed up the execution of the project phases till final transition to IT operationsDefined resources and schedule for project implementationGathered and evaluated project risks; created the proper strategies for mitigation plan.Resolved projects’ conflicts and issuesCreated and executed project work plans and revised as appropriate to incorporate approved changes. Effectively applied PMI standards in the PMO to effectively manage IT Infrastructure projectsEnsured project documents are complete, current, stored appropriately for future retrieval.Gathered lessons learned to update PMO Knowledge base after project closure and successful delivery.

Mclean, Va, Us

Assisted the IT Manager in plan, managed, monitored and controlled IT projects in the budget and time constraints.Assisted the IT Manager and the procurement manager; in developing an accurate cost estimate for the IT projects.Assisted the IT Manager in interview and select the new hires for the IT team.

Mclean, Va, Us

Provided technical support for workstations, printers and other peripherals.Repaired assembled workstation, HP Multifunction Printers and laptops especially the models manufactured by HP, LENOVO and TOSHIBA.Developed hardware specifications for workstations, printers, copiers, and other hardware devices which were used by the procurement dept. Communicated with Helpdesk Team Leader to determine problem areas and needed repairs.Provided technical support to Helpdesk Team via telephone and in person regarding hardware troubles, installations and other technical issues.Performed on-site repairs and installations.Monitored and controlled photocopiers service contract.

Alexandria, Roushdy, Eg

Repaired HP printers and multifunction devicesProvided technical support for the customer service personnel regarding troubleshooting and installation calls. Trained the company customer service personnel on the basic troubleshooting and basic replacements of spare parts.Consulted with Business Unit Directors to provide technical solutions for customersRepaired and upgraded notebooks. Performed routinely service visits to ensure the healthy condition of workstations and printers.