Mohammedelmogtaba Elhadi Email & Phone Number

Saudi Arabia

• command center monitoring all alerts, observe the operations of a specific security system, evaluate the information collected, and provide reports on any incidents that occur.part of a Command Centre team to handle.
• Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
• Manage and coordinate recovery actions and plans for major incidents to resolution.
• Provide timely and informative updates to management, stakeholders, and users until incident closure.
• Ensure the appropriate level of the technical or functional support team is actively engaged.
• Chair major incident technical bridge call and provide direction if further escalation is required.

Khartoum, Sudan

Khartoum, Sudan

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints

United States

Federal Territory Of Kuala Lumpur, Malaysia

• Guest Service Assistant and a translator at the same time ensure that guests receive the highest standard of service and hospitality in reception.
• cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services
• help guests get the information or service they need to make their stay enjoyable.
• Giving information and helping to solve customer problems. Arranging services for customers.

Khartoum, Sudan

• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Performing tests and evaluations on new software and hardware.
• Providing support to users and being the first point of contact for error reporting

Sudan

• Talked staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Installed and configured computer hardware, operating systems and applications
• Monitored and proactively maintained computer systems and networks
• Responsible for set up new users' accounts and profiles and dealing with password issues
• Troubleshooting hardware and software issues
• Upgrading the entire system to enable compatible software on all computers

Master'S Degree, Computer Science Networking

Bachelor'S Degree, Information Technology