Mohammed Fairoz Anwar Email & Phone Number

Bengaluru, Karnataka, India

• Managing and leading a team of motivated Professional Services Managers, Team Leads, Consultants and heading the solutioning in Manufacturing and Tech verticals.• Spearheaded the program management for large scale SAAS implementations, leveraging my expertise in driving complex solutioning, timely delivery and value to customers.• Develop and deploy talent strategically across large scale complex projects ensuring optimal resource utilization, skill-set alignment and maximizing the performance.• Managing multiple programs for the team to build solutioning and implementation excellence and value consulting to deliver business impact.• Developed and managed multiple programs to identify at-risk customers and worked closely with the business teams to implement strategic retention plan to prevent/ reduce churn.• Collaborate with CXOs and leadership teams to identify and solve critical business challenges, thereby establishing trust and reliability.• Review legacy implementations and future-proof them by leveraging product advancements.• Regular engagement with the product teams to align on the product roadmap and provide actionable customer feedback for better decision making.• Collaborate with Presales to ensure deal viability, align solutions with customer needs, and provide guidance, setting the stage for successful implementation.

Bangalore Urban, Karnataka, India

• Results driven Senior Manager of Professional Services driving successful implementations across Manufacturing and Tech Industries.• Possess deep domain knowledge and recommend industry-wide best practices to customers to drive value, thereby creating opportunities for business expansion.• Developing Solution Architecture - Ensure that the solution effectively addresses business problems and validate the same. • Deliver Project success through rigorous governance, proactive risk identification and tailoring mitigation strategies.• Cross – functional collaboration with the support and engineering teams to ensure issue resolution and work upwards to remove impediments for the team. • Regular team assessment to understand the work challenges and implement effective solutions. Proactively identify and solve conflicts amongst team members.• Posses deep domain knowledge and consult with customers to imbibe industry best practices.• Contributed to defining Professional Services operating framework and ensure its execution consistently.• Managed and achieved Professional Services Revenue and Utilization targets.

Bengaluru, Karnataka

• Managed end to end delivery across EdTech, BFSI, healthcare, and Real estate industries. • Responsible for overseeing all BRDs, SDDs, change requests, their qualification and implementation.• Driven customer success efforts to retain large enterprise customers and to ensure the product adoption is successful and valuable, with a focus on up sell and cross sell.• Conducted periodic reviews of team’s performance and keep up motivation and confidence levels, and ensure they fully understand key responsibility areas. Ensure regular programs/initiatives for skill upgradation of team members. • SPOC for Managing escalations from key enterprise customers and ensuring speedy resolution of issues and remove roadblocks for team members for efficient delivery.• Contributed to structuring the implementation/onboarding methodology and establishing key performance indicators for successful delivery.• Worked closely with pre-sales team to validate the solutions offered and estimate time, resources for respective projects. Brainstorm to improvise the proposed solutions to take on the competition and drive value offered by LeadSquared platform.

Bengaluru Area, India

• Completed 70+ onboardings across various industries.• Gathered deep understanding of customers’ business processes.• Created detailed Business Requirement Document(s), and Solution Design Document(s) based on the proposed solution.• Implemented the proposed solution and trained customers on platform usage.• Driven customer advocacy, retention and manage up sell and cross-sell of products and services.• Conduct regular audits of accounts and ensure maximum utilization and adoption of platform.• Work with customer to identify enhancements in the solution offered and drive value.• Provide regular feedback to the product team(s) on improvisation based on market demand.• Proactively monitor the health and usage of the account and take necessary steps to avert any risks.

Bengaluru Area, India

Sapiens offers digital software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation, and financial markets.Worked as Implementation consultant for Hiscox UK for Property and Casualty Insurance software.My responsibilities included,• Working with business stakeholders to gather and refine requirements and translate into functional, technical requirements.• Working with business teams, product team(s) to estimate efforts for sprints’ stories.• Working on IDIT suite to set up Liability, Home and Motor insurance products.• Set up business rules to calculate premium for various covers in the product and underwriting validation, • Setup action event workflows for Policy documents, Tasks, Payments, Renewals, etc. • Worked extensively on SQL to debug data-related issues.• Working on Sapiens Docs word plug in to design and develop policy documents.• Liaising with development team and dev ops team for custom deliverable(s) and deployment processes.• Provided On-site support to customer on critical deployments and hot fixes.

Bengaluru Area, India

Campus Management provides software and services to universities, colleges, foundations, etc. Implemented ERP and CRM solutions for higher education customers comprising Universities and Colleges across India and abroad (APAC and EMEA). As a solution analyst my responsibilities included:• Requirement elicitation – Organize and conduct requirements' workshops with various business stakeholders. I ensured that the requirements were precisely captured and unambiguous.• Creating Business requirement, Solution design documents, Requirement traceability matrix, etc.• Collaborating with customers for validating the requirements and obtaining sign-off on the documented requirements.• Identify integration touchpoints for the development team and make sure all necessary technical specification is in place before the start of development activities.• Liaising with technical teams for estimating the efforts for custom development activities and assisting PMO in developing project plan.• Architecting end to end solution conforming to requirement specification.• Help prepare test cases for QA team.• Worked extensively on SQL and deployed scripts (triggers, SPROCs) for custom functionalities. • Created extensive reports using SSRS.• Ensuring prioritization of issues/bugs and faster resolution of the same to meet project schedule.