Mohammed Gulam Email & Phone Number

Chennai, Tamil Nadu, India

-Supervised Jira analytics reports in the capacities of Senior Business Analyst and Scrum Master.-Managed a support team of 15 engineers, including 2 team leads, ensuring effective communication of ticket objectives for streamlined sprint planning.-Utilizing various tools and software such as Microsoft Word, Excel, JIRA, Confluence, or specialized business analysis tools to create and manage documentation.-Served as the primary contact for clients, managing Jira comments and ensuring the proper resolution and closure of tickets with the correct issue classifications.-Validated executed features before transitioning them to development testing, collaborating with team leads to address and resolve issues identified during QA or UAT promptly.-Organized and prioritized sprint backlogs, conducted poker planning sessions to allocate story points based on engineers' capacity and expertise.-Scheduled release timelines, provided stakeholders with progress updates, and led retrospectives following each release.-Facilitated daily stand-up meetings to ensure alignment and effective communication among team members.

Chennai, Tamil Nadu

-As a Project Manager and Senior Business Analyst I work closely with the business stakeholders and technical team. I am responsible for implementing and deploying projects, ensuring within budget by tracking performance and determining response measures. Communicate with clients effectively through various channels (phone, emails, Skype, WhatsApp, Zoom, Gmeet & In Person)- I represent the company and act as a bridge between clients and in-house or freelance developers. Delivering the BRD and FRD information in written i.e. SOW and verbal forms via Loom recordings. Ensuring the project is completed without any bugs by performing quality assurance and quality control myself, and I also manage the project delivery process.-I ensure weekly and monthly project status reporting highlighting Gap’s, Risk and mitigation plans with support required. Recording and managing project issues and calling out where necessary to write to stakeholders.-Serve as an end user advocate and ensure the requirements are developed with a focus on usability and simplicity. Building long-lasting relationships with customers by understanding their needs and partnering with them. -I am accountable for the UAT and I always make sure that everything is tested in a development environment / Beta phase before deploying to a live environment.

Chennai Area, India

Collect data of Middle East clients, by surfing online and follow-up with potential clients.✓ Build a quality relationship with the Clients and external recruitment agencies.✓ Build a professional network through Social portals, and other partners to find qualifiedcandidates.✓ To serve better; I do initial screening of CVs and initial telephone interviews.✓ Prepared weekly report for clients to show the tasks in progress, the number of candidatessearched, and the number of qualified candidates found.✓ Coordinate with visa team to complete the Mobilization of selected candidates.✓ Monitor the labor law and inform accordingly to clients & agencies.✓ Coordinated with the selected candidate till his departure; and also maintain themobilization database.✓ To encourage candidates, I do conduct counseling and career awareness programs.

Saudi Arabia

It’ a Multinational Contracting Company, were I assist HR on the following activities…- Accountable to complete the documentation of Saudi Aramco Contracting Employees- Document Verifications Saudi Aramco Contracting Employees- Internal branch Recruitment process- HRMS Training to he Internal Employee- Accountable to Complete and Submit EOS process to Accounts team.• Coordinate with Payroll and GR department for employee’s wellbeing activities.• In the absence of HR be dependable / responsibility towards phone calls; emails; employee quires; other dep’t managers message/request.• Maintain and updates employee’s profiling, in MS-excel sheet; as per ISO requirements (Internal employee’s / Contractors Employee’s).• Follow-up with frequent activities like…employee’s inquires / scanning / data entry / paper works / documentation / presentation & etc...• Examine Cv’s with reference to the Manpower requirements and coordinate with our colleague to schedule for interviews.• If required; Assist HR in the following…o Internship seminar to traineeo Career events / Booth installationo Examine or variation in ISO audit formso Engage in meetingso PPR supplement

Chennai Area, India

It’s a Manufacture Leather Company, were I appointed as secretary. • Update Labor Attendance, Directing the visitors, set up worker wages for weekly.• Planning and preparation of meetings, Maintain Records for monthly Purchase and Goods Sold. Create Invoices for Export Shipment, Documents recheck. • Customer support over phone calls, replying to our clients by Email, Banking works (Cheque handling withdraw and deposit).• Do entries in Tally ERP.9.Operate MS-office 2007 and good in Internet searching tools.• Submit bank entry report to Managing Director. And acting as a personal assistance for (passports apply, telephone bills pay, electric bills, Tour plans, visa application, Air ticket booking, hotel booking)…

Chennai Area, India

It’s a Graphics / Animation Company, were I was supervision on Consumer service to American client’s and Lead the team for Business development.• Prepare / maintain client’s reports weekly and update to Manager.• Responsible to achieve monthly targets.• Coordinate with Mangers to prepare annual plans reports.• Responsible for orientation to new employee’s in reference to business / graphics.• Assist our team colleague on their quires in reference to graphics software’s / client quires.• Update Employee’s Attendance.• Customer support over phone calls.

Chennai Area, India

It’s a Multinational corporation, were I appointed as Executive.• Customer support executive over phone calls.• Taking client’s quires and submitting to supervisor.• Prepare / maintain reports weekly and update to Team leader.• Reach the monthly targets.

Bachelor’S Degree, Computer Programming, Specific Applications

Tried hard to complete my graduation ; which was successful in the year 2011. Note: Batch 2006-2009

Bachelor Computer Application