• Enhance user support• Ensure proper service delivery• Participates in projects and departmental initiatives as needed to ensure continual product and process improvement.• Provision and support gear for projects dealing with the Voice, Video, Security, and Data network.• Managing servers

Job Descriptions:-Managing ticketing system over GCC branches.- Installation/Configuration of desktop/laptop/printer scanner, hardware/Software with all OS and client related.-Software and hardware inventory. - Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, IP phones, database connections, network; makes repairs and corrections where required.- Managing Active Directory. - Doing the support by using the remote… Show more Job Descriptions:-Managing ticketing system over GCC branches.- Installation/Configuration of desktop/laptop/printer scanner, hardware/Software with all OS and client related.-Software and hardware inventory. - Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, IP phones, database connections, network; makes repairs and corrections where required.- Managing Active Directory. - Doing the support by using the remote connections.- Escalating calls and issues where necessary to senior managers & team leaders. - Ensuring that all issue details are entered in the service desk software.- Answering & responding to all calls & requests within agreed time scales. - Providing support for Mac.- Setting up new users and disabling expired accounts in accordance with HR requirements.- Installing Citrix systemKEY SKILLS AND COMPETENCIES: - Excellent working knowledge of all levels of helpdesk support. - Experience of setting up and maintaining hardware and software systems. - Ability to work under pressure.- Strong problem solving skills. Show less

 Provides 1st level support and assistance to the customer for immediate/instant troubleshooting. Attend Field Engineers call for assistance Maintain communications with colleagues to correlate tickets and other information available to help fault localization and diagnostics. Answer queries and provide technical advice to customers on Nuetel products and services Schedule installation work and appointments with customers Organise and provide stock to field engineers… Show more  Provides 1st level support and assistance to the customer for immediate/instant troubleshooting. Attend Field Engineers call for assistance Maintain communications with colleagues to correlate tickets and other information available to help fault localization and diagnostics. Answer queries and provide technical advice to customers on Nuetel products and services Schedule installation work and appointments with customers Organise and provide stock to field engineers to support installations Identify and pass on sales and marketing opportunities to Customer Services Assist in 24/7 monitoring of the Nuetel network elements and their performance Use of operational support systems (OSS) to process and extract performance data Co-ordination and arranging planned engineering works  Communications to customers and suppliers on outages, faults, problems, etc Assist in the analysis of trouble tickets and the production of performance briefs, reports and up-to-date information on the status and performance of the network for management and customers Assist in the fault reports and performance data to identify shortcomings in network, equipment and configurations; work with technical specialists to help identify problems, causes and solutions to resolve issues and improve performance, team performance, trends against targets etc. Show less

Lab Assistant for visual basic courses ITSC 121 & ITCS 222

-Format PC's.-Upgrade hardware and software for computers.-Prepares reports by collecting, analyzing, and summarizing information.