• Working with senior leaders in different business areas on various projects to design, develop and implement learning solutions for organisational change and effectiveness• UK lead on implementing and managing the new Learning Management system including working with global stakeholders, migration of all existing learning, managing of the admin team, promotion of learning leading to the highest results of compliance completion in five years. • Lead on designing, building, and implementing the Coaching Strategy for the UK business to create a culture of coaching resulting in better performance, a more accountable workforce, and better morale in divisions. • Project lead on designing, building, and implementing a Manager Framework supporting all levels of management with navigating their developmental journey to improve their capabilities. • One of the lead facilitators of the Behavioural Science Expert Programme to instil practical ways of nudging behaviour change through design of interventions and content. • Implementing the Inclusion and Diversity strategy by designing interventions including workshops, conversation guides, as well a Board member of the MaxCulture group. • Working with the Bid Team on winning new contracts for the Business

Projects/assignments have included:• PGP QuickStart Programme – Worked as a Lean coach to the NHS and GP Practices across the UK. Using Lean methodology within Primary Care Networks and saved time accumulating to several thousand hours a year helping them to become more efficient and cost effective. Using different methods and tools to identify the root causes of issues, making processes more efficient, and eliminating inconsistencies to create a common approach• HSBC Bank – Delivered leadership and coaching workshops to senior managers within the Wealth Management division of the bank as part of a new programme to build a culture of coaching and accountability• Civil Service Learning – International delivery of Leadership and Management workshops to all departments of the civil service including HMRC, DWP, MOD, DfE, HER, HSE and many more• Lloyds Bank – School to work programme – Delivered workshops such as career orientation, employability capabilities to schools across the UK helping children prepare for the future• Tesco – Scan as you shop training – Launched the scan as you shop service within Tesco stores by training the entire workforce within the stores, embedding capability among specialist staff, and exceeding targets to sign up new customers to the service

• Working closely with the Global Head of Talent and Development for the cleansing and restructuring of the Global Learning Catalogue. Activities included liaising with stakeholders internationally, analysing material to ensure relevance and consistency, and also ensuring a high standard was incorporated throughout the different courses.• Involved heavily with data cleansing activities ensuring all learning solutions in the new LMS system were active, appropriate and accessible to the relevant audience.• Creating curriculums for topics in the core catalogue by collating learning solutions available to the bank from different online resources.• Designing and creating interactive online learning toolkits for subjects such as coaching to reduce cost of classroom courses and improve time efficiency.• Part of the team involved with consulting with external learning vendors with regards to new products/services and learning solutions prior to sending out a ‘request for procurement’.• Collating data to produce management reporting packs and presentations to inform and engage stakeholders across the wider business.

• Delivering a range of learning solutions for different audiences in Leadership Training, Performance Management, Commercial Awareness, Soft Skills, Emotional Intelligence and many more. Some of the organisations I've delivered to include the Department of Work and Pensions, RAF, NHS, Health and Safety Executive, HMRC, Buckinghamshire Council, Kintetsu, European Medicine Agency, MOD, Beko, Balfour Beatty and many more. High level coaching skills help my delegates to achieve their goals. • Delivered a range of learning solutions from off the shelf to bespoke programmes to the private, public and government sector with audiences ranging from CEO level, Directors, Graduates as well as school students. • Leadership trainer with excellent coaching skills to ensure my delegates achieve both the course objectives, but also their personal objectives related to their organisation and work. Design of a variety of training courses and material featuring in the Capita catalogue. These include slides, workbooks, trainer notes and hand-outs. Clients have included the NHS, Unity Media in Germany and also Lloyds Banking group. • Build strong relationships with stakeholders, designers and project managers to ensure I am kept up to date with new processes, updates and developments allowing me to be extra efficient as well maintaining my own expertise.

• As part of the UK wide L&D function for RBS, I was proficient in Designing, Delivering and Evaluating training for different levels of staff from management down to clerical level using various training methods. Working with many different areas of the bank from Debt Management Operations, Customer Care teams and Business Telephony with Corporate Banking. • Delivered training sessions and presentations to senior managers through webinars using the Intercall system. • Also trained using a method called 'Airwaves' which is being able to deliver over a phone remotely with delegates interacting through a speaker phone. • Worked on many projects within the group as well as help deliver session as part of the LEAN transformation program.

• Head referral point in the Collections and Recoveries center for all staff and managers.• Personally responsible for coaching up to 75% of the staff currently in core collections.• Through regular feedback sessions and patient 1:1 coaching, I developed two struggling delegates to fully performing members of staff.• Responsible for the design of academy handouts to assist staff whilst taking calls. These handouts are now utilised by 240 staff within the Centre.

• Managing the day-to-day operations of a team in the collection centre.• Undertaking call observations, giving feedback regarding performance with the aim of ensuring they hit their daily and weekly targets• Ensuring communication was understood when new information/processes were cascaded• Attending managers meetings and leading numerous team huddles.• Top ten performer several weeks in a row by exceeding targets including 100% Calls observation and AYIC scores.

• Responsible for training new members of staff.• Responsible for managing all departments in branch and ensuring smooth operation• Managing staff, maintaining shift rota, arranging cover when needed• Cash handling and stock control