Mohammed Idrees Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

As a Senior Cloud Delivery Engineer my primary objective is to lead the successful delivery of cloud-based solutions to clients. I am responsible for managing the end-to-end delivery process,ensuring client satisfaction,and driving outcomes-based results. My key outcome-based objectives include:Project Delivery: Lead and oversee the delivery of cloud projects, ensuring adherence to project timelines, budgets, and quality standards. Collaborate with cross-functional teams, including architects, engineers,and consultants, to ensure seamless execution of project deliverables.Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor. Understand client requirements, provide expert guidance on cloud solutions, and manage client expectations throughout the project lifecycle. Strive to achieve high levels of client satisfaction and foster long-term partnerships.Resource Management: Effectively allocate and manage resources, including project teams, consultants, and vendors, to ensure optimal utilization and project success. Monitor resource availability, skills, and performance, and proactively address any issues or challenges that may impact delivery.Risk Management: Identify, assess, and mitigate risks associated with cloud projects. Develop and implement risk mitigation strategies, contingency plans, and change management processes to minimize project disruptions and ensure smooth delivery.Quality Assurance: Ensure the delivery of high-quality cloud solutions that meet or exceed client expectations. Define and enforce quality assurance processes, conduct regular project reviews, and implement continuous improvement initiatives to enhance service delivery.Outcome Measurement: Define and track key performance indicators (KPIs) and success metrics aligned with project objectives and client expectations. Monitor and report on project progress, highlighting achievements, challenges, and areas for improvement.

Abu Dhabi, United Arab Emirates

As a Huawei Cloud SRE, my primary responsibility is to ensure the availability, reliability, and performance of Huawei Cloud services. I have worked closely with cross-functional teams to identify and resolve operational issues, improve system performance, and implement automation and monitoring solutions, including:Service Reliability: Implemented strategies and best practices to maintain and enhance the reliability of Huawei Cloud services. Developed and monitored service-level indicators (SLIs), service-level objectives (SLOs), and error budgets to drive continuous improvements in system stability and uptime.Incident Management: Responded promptly to incidents, troubleshoot issues, and coordinate with relevant teams to minimize service disruption. Implement effective incident management processes, including incident detection, communication, resolution, and post-incident analysis.Performance Optimization: Analyzed system performance metrics, identify bottlenecks, and optimize system performance to meet or exceed customer expectations. Collaborate with development teams to implement performance enhancements and capacity planning strategies.Automation and Tooling: Drove automation initiatives to improve operational efficiency and reduce manual intervention. Develop and maintain monitoring and alerting systems, as well as deployment and configuration management tools, to streamline operations and ensure proactive issue detection.Continuous Improvement: Contributed to the evolution of Huawei Cloud's infrastructure and services by providing feedback, suggesting improvements, and participating in design reviews. Actively engage in post-mortem analysis and root cause analysis to prevent recurring incidents.

Dubai, United Arab Emirates

As a Technical Support Engineer, my primary focus is on providing exceptional technical support to ensure the delivery of high-quality telecom services. I work closely with Site Engineers to address complaints and resolve any issues in accordance with the standards set by Etisalat and vendors.I possess a solid understanding of networking technologies, standards, and best practices, including TCP/IP, IP switching and routing, firewall, VPN, IPS/IDS solutions, and data network cabling systems. Additionally, I am well-versed in deploying wireless networks based on IEEE 802.1x and 802.11 standards, ensuring seamless connectivity.With my expertise in troubleshooting and configuring voice and multimedia services, I have successfully worked with a range of switches such as HUAWEI softx3000, ALCATEL, ERICSSON, XMATE, FETEX, Siemens, and Ericsson IMS. I am also experienced in utilizing various Network Management Systems (NMS) like Huawei NMS, Zhone, ALCATEL, and LUCENT NMS to efficiently manage and monitor services.My strong problem-solving skills, telecommunications knowledge, and familiarity with NMS enable me to swiftly identify and resolve technical issues. I excel in effectively communicating with site engineers and collaborating with vendors to deliver exceptional results. By ensuring seamless operations and resolving customer complaints promptly, I contribute to the overall success of the telecom services provided.

Hyderabad, Telangana, India

During my tenure at BEAM Telecom Pvt Ltd as a Network Administrator, I played a crucial role in providing network support and technical assistance. Here are some key highlights of my experience:Supported various networking devices, including Cisco routers and switches, ensuring their smooth operation and addressing any issues that arose.Delivered prompt on-site and remote technical assistance to clients, effectively resolving their network-related concerns and maintaining their satisfaction.Demonstrated expertise in creating and managing LAN and WAN networks, optimizing connectivity and performance.Conducted hardware and network maintenance tasks, including troubleshooting, installations, and overall system upkeep.Implemented and managed DHCP configurations, ensuring efficient IP address assignment within the network.Successfully installed and maintained Cisco switches and routers, ensuring reliable network connectivity and performance.Proactively identified and resolved network problems, utilizing troubleshooting techniques to minimize downtime.Implemented robust virus protection measures and conducted thorough virus eradication activities.Proficiently managed user accounts in both domain and workgroup environments, ensuring smooth user access.Monitored server performance using SolarWinds, taking proactive measures to maintain optimal server operation.Actively managed Windows Servers Update Services to keep systems up to date with essential patches and security updates.Collaborated with technicians, providing valuable support for configuration and implementation activities.Demonstrated expertise in installing various operating systems, including XP, Vista, and Windows 7, and adeptly handled troubleshooting tasks.Configured DNS and DHCP servers to facilitate efficient network communication and address assignment.

Hyderabad Area, India

Key Responsibilities included:• Administer and maintain computer systems, servers, and networks to ensure optimal performance and security.• Install, configure, and upgrade operating systems, software, and hardware components.• Monitor system performance, identify bottlenecks, and proactively optimize system resources.• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.• Perform regular backups and disaster recovery operations to protect critical data and ensure business continuity.• Manage user accounts, permissions, and access rights, ensuring proper security and data integrity.• Collaborate with IT teams to plan and implement network infrastructure upgrades and expansions.• Conduct system audits and implement security measures to safeguard systems against unauthorized access and data breaches.• Evaluate and recommend new technologies and solutions to enhance system efficiency and productivity.• Provide technical support and guidance to end-users, addressing their IT-related queries and issues in a timely manner.• Document system configurations, processes, and procedures for future reference and knowledge sharing.

Bachelor'S Degree, Information Technology, A

Intermediate, Maths, Physics And Science, 58

Secondary School, Physical Sciences, 70