Microland Limited benefitted from my IT service management skills, honed over 1.5 years as an Information Technology Operations Analyst. Previously, our team at Concentrix improved customer experiences by leveraging robust ticketing systems for over 2 years. With a solid foundation in mechanical engineering from Bearys Institute of Technology, I seamlessly integrate technical support knowledge with engineering principles. My core competencies lie in streamlining IT operations and elevating user support, ensuring efficient and user-friendly service delivery.