Mohammed Malik Email & Phone Number

London, England, United Kingdom

Khartoum, Sudan

•Led and Managed projects related to telecom & service development.•Conceptualised and developed products and services based on IVR, SMS, USSD, OTT, etc.•Worked with cross-functional teams (Marketing, Product Development, VAS Technical).•Analysed regional top and potential content providers and on-boarded them.•Developed CVM plans for acquisition, retention, and loyalty programs.•Service promotion campaigns (ATL, BTL, Online) and impact reporting.

Khartoum, Sudan

•Provided consulting services with a focus on stock markets security.•Identified potential clients using advertising campaigns, mailing lists, or personal contacts by generating sales appointments with clients.•Completed sales orders and submitted for processing of client-requested transactions.•Kept accurate records of transactions and documents for the company•Provided regular report updates to clients regarding the status of their investment portfolios.•Managed the company website through CMS, and the associated social media platforms.

Khartoum, Sudan

• Cross-sells bank products and services by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers • Handling inquiries and resolving customer Complaints.• Provides account services to customers by: - Opening new Accounts for customers - Debit cards requests - Checking and Verifying Cheques involve with cheques clearing transaction. - Receiving deposits or withdraw cash\cheque.