Mohammed Irshad Email & Phone Number

Al Khobar, Eastern, Saudi Arabia

Ann Arbor, Michigan, United States

3.5 years of experience as Solutions sales specialist.[SaaS, PaaS, IaaS, IPaaS]Achieved Passionate core value quarter award in 2022 *Pre and Post Sales*Hitting 90% more of required quota monthlyAssisting and Analyzing customers Business/Tech requirements/problems and providing the right solutions associated to hosting plans/addons via Live chat, Tickets, Emails and Voice/Video calls.Answering Sales inquiries, targeting right clients and selling hosting/addon products, explaining clients about the products.Achieving company revenue targets, closing VPS and dedicated server deals etc.Tools used- Comm100, Kayako, Ring central, Google workspace.**Market and Product Development**Working liaison between Sales and Marketing team for the Marketing Campaign.Partnered with our product team to innovate new features driven by customer insights, leading to a 10% surge in product adoptionCollaborated closely with the marketing team to refine sales messaging, enhancing lead quality and achieving a 30% boost in conversion ratesCopywriting techniques[Technical] for converting leads to opportunities. Delivering Marketing emails to customers for upsellingTools used- Jira, Agile, confluence, Slack.**Business Analytics**Maintain CRM records and ensure data is added and updated regularly.Mentoring Sales and Copywriting skills to new hires and colleagues on how to close deals.Building sales reports on Google docs, Excel and Power BI.Primarily focusing on the APAC, EMEA and American customers.Provide weekly Sales performance report to Sales Lead.Tools used- Pipedrive CRM, Google sheets, Excel, Power BI, SQL.**Account Manager**Serve as the lead point of contact for all customer account management matters (VPS/Dedicated customers)Build and maintain strong, long-lasting client relationships.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

India

Troubleshooting website, Linux server issues, Windows server issues for Endurance international group(Newfold) BlueHost.com | Powweb.com | Ipage.com | Fatcow.com | FastDomain.comTroubleshooting and resolving all technical and non-technical issues customer experience with their web hosting services via Live ChatHelped customer to install/uninstall SSL certificates on domains/subdomains and troubleshoot SSL issues. Gaining Network Support admin KnowledgeCommunicating customers about WordPress and Website issues in server level and providing solution or escalating to L2 Troubleshooting website issues - WordPress | PHP | Weebly | Joomla | Drupal | PythonNoting Sales and customer Data using Salesforce CRM to maintain case tracking, sales tracking, and generate leads. Configuring email client applications and resolving email issues, including setup for POP, SMTP, IMAP protocols, and Dovecot servers, and implementing spam protection with CloudMark, Spam Assassin, and Spam Expert.

India

Worked as a liaison between clients and Tech team. Handling Database management and Developing Admin panel.Collected requirements from Clients and provided it to Development team and vice versa. Helped in product edits using Agile methodology.Developing new Business Ideas for clients Web applications for their Business Approach and delivering it to Developers

India

Built a Doctors Hub project using web development for the admin part.Built back end admin panel for android application Doctors Hub via web application. Communicated with clients regarding the application.

Master Of Computer Applications - Mca, Computer Science

Activities and Societies: Attended Techfest for building web development projects

Bachelor Of Computer Application, Computer Science, 78.32

Activities and Societies: Attended Intercollege Fest and won 2nd in Enews. Completed Cybersecurity challenge's