• System Administration: Managed CCTV, RFID, Lenel On guard access control, and Tapes Storage systems, Printer fleet, Smart Vision access control, Time & Attendance systems, ensuring seamless operations and security.• Service and Project Management: Led service desk management and project explorations for new systems, Security and Safety Systems - Powerful end-to-end solution.• E-commerce and Audit Management: Controlled and managed e-commerce initiatives and conducted comprehensive audits, ensure compliance and quality improvements.• Contractor Site Management: Oversaw tasks related to data center utilities, ensuring seamless operations with contractors, to facilitate uninterrupted service continuity.

• Developed skills in application administration and troubleshooting, significantly minimizing downtime.• Liaised with business managers to fulfil requirements, driving process improvement initiatives.• Conducted research to support application enhancements and process improvements.

• Coordinated VIP patient care and managed administrative CRM duties, enhancing client satisfaction.• Addressed patient complaints, formulated solutions, and implemented strategies for recurrence prevention.• Oversaw staff attendance and scheduling, ensuring optimal resource deployment.