I am a determined and enthusiastic Toronto Metropolitan University graduate with a combined 2 years of professional experience in customer-centered environments. Beginning my journey as a private tutor, I developed excellent problem-solving skills through teaching students and customers alike. With a passion for customer service, I've built a track record of exceeding customer expectations. During the challenging times of the COVID-19 pandemic, I played a pivotal role in transitioning our family business to an online platform, demonstrating adaptability and resilience.Some highlights of my experience include:• Coaching and preparing over 10 students at Z3 Education, resulting in significant improvements in their academic performance.•Engaging meaningfully with customers as a retail associate at Walmart, applying active listening to assist over 150 customers.•Successfully transitioning our family business to an online platform during the COVID-19 pandemic, showcasing adaptability and resilience.•Educating and promoting alternative products/services based on consumer preferences.I am excited about opportunities that involve working with individuals from diverse backgrounds, where I can apply my professional experience to help clients simplify complex decisions. I love connecting with new people; you can reach me at mmjahan1998@gmail.com.