Responsible of driving end-to-end infrastructure support services in Abu Dhabi & Western Region. I head a team of talented services support specialists, who ensure we help GBM clients achieve maximum business & operation benefits, reduce OPEX, and of course trust in world-class service.

• Establish, manage and develop C-level relationships with CNS key customers, and maintain their satisfaction at highest level• Build & Maintain strategic win-win partnerships between CNS & its key customers• Liaise with other departments is CNS to make sure that the client has the best pre & post sales services.• Maintain customer’s loyalty & secure new signings• Developing business plans to ensure best coverage to the accounts and right propositioning of CNS products & services within these accounts & review it with Senior Management on regular basis• Consultative selling for my clients to offer them what they really need• Provide highly accurate reports on the sales status, pipeline & forecast to the Management.• Create compelling value propositions with robust ROI and clear business value articulation• Managing sales team quotas, pipelines & maintain closure percentage on high ratio • work closely with all CNS partners and share with them CNS service business development plan & opportunities and work closely to close them • Responsible for increasing CNS market share in IT Services industry • Meeting Top CNS Strategic Clients and ensuring up & cross-selling of CNS Services within those accounts• Work with all CNS account managers to identify white spaces within their accounts to promote CNS Services• Design CNS customer loyalty program that rewards CNS loyal & big spender clients

• Establish, manage and C-level relationships with CNS key customers, and maintain their satisfaction at highest level• Create compelling value propositions with robust ROI and clear business value articulation• Consultative selling for my clients to offer them what they really need• Build & Maintain strategic win-win partnerships between CNS & its key customers• Liaise with other departments is CNS to make sure that the client has the best pre & post sales services.• Maintain customer’s loyalty & secure new signings• Developing business plans to ensure best coverage to the accounts and right propositioning of CNS products & services within these accounts & review it with Senior Management on regular basis• Involved with some clients in their budget planning for following years.• Account planning, opportunities qualification & customer loyalty • Managing sales team quotas, pipelines & maintain closure percentage on high ratio • work closely with all CNS partners and share with them CNS business development plan & opportunities and work closely to close them

• Responsible for increasing CNS market share in IT Services industry in UAE & Oman• Meeting Top CNS Strategic Clients and ensuring up & cross-selling of CNS Services within those accounts• Work with all CNS account managers to identify white spaces within their accounts to promote CNS Services• Stay close to CNS strategic clients make sure to that satisfaction level has been reached.• Design CNS customer loyalty program that rewards CNS loyal & big spender clients

• Managing CNS Strategic accounts that requires special attention including, du, ENOC Group, Belhoul Group, DHA, Dubai Police..Etc.• Building Relations & closing deals with different departments inside Key accounts involving multiple technologies (HP, Sun, Symantec, F5, Bluecoat & outsourcing)• Provide marketing department with the market intelligence to help them in their targeted campaigns based on industry focus. • Involved with some clients in their budget planning for following years.• Focus on increasing the sales of CNS Value in its branded services to maintain highly profitable revenue growth.• Managing long cycles of complex selling that requires high level negotiation skills• High Level Enterprise Account management including: value proposition. Contacting & meeting customers regularly, arranging Demos, POCs, presentations & products updates workshops, submitting high level tenders, contracts negotiations, closing deals, providing high quality after sales service & maintaining an excellent relationship with the decision makers.• Customer base includes Verticals like (telecom, Banking, Oil & Gas, Government, Health & Education)

• Leading the Services Sales team and handling requirements related to my area of focus• Providing training plans for my team based on intensive discussion with them to identify areas of improvement.• Assigning quotas, Accounts distribution & services offerings.• Provide timely report on the sales status, pipeline & forecast to the Sales Director.• Develop the business by suggesting a new customized services to be added to the company’s offerings• Develop business plan to ensure providing best coverage to the territory• Conduct Account planning & opportunity review meeting with my team members on regular basis • Focus on expanding the company market share • Maintaining a healthy relationship with customers, suppliers and Business Partners • Responsible of services outsourcing Business & Managed Services in Dubai & Northern Emirates

• Managing all CNS Service Accounts in Dubai & Northern Emirates• Up-sell & cross-sell CNS products & services within our accounts• Responsible for selling more than 15 products & services in security, networking, HW, SW, Professional Services, maintenance agreements & outsourcing.

• Running the full sales Cycle for my clients from value proposition to closure.• Providing Assistance to branch manager in large sale projects (more than 3 Million DHs Projects scale)• Representing the company in the biggest exhibitions related to our line of business (GITEX, InterSec, MiliPol …etc)• Arranging for Seminars & contributing in advertising & marketing Activities

■ Handling purchase orders, closing deals, tenders, stock reports and promotional activities.■ Contact & Negotiate with Local suppliers about the purchasing budgets, and placing orders, as per the market requirements. ■ heading a team of 6 employees and reporting directly to the Executive manager.

■ Maintaining Customers PC’s and peripherals■ Assembling and installing PC’s with all relevant peripherals■ Troubleshooting all software’s and drivers conflicts