Mohammed B. Karaja Email & Phone Number

Saudi Arabia

* Create corporate environments on the Palm platform, support customers with onboarding then training.* Data collection of companies and their employees.* Arranging training and providing detailed data about the service through articles, videos, and other possible ways.* Reporting customer issues to developers (quality assurance).* Entering, analyzing and following up on data through CRM.* Provide ongoing support to existing and potential customers with product related… Show more * Create corporate environments on the Palm platform, support customers with onboarding then training.* Data collection of companies and their employees.* Arranging training and providing detailed data about the service through articles, videos, and other possible ways.* Reporting customer issues to developers (quality assurance).* Entering, analyzing and following up on data through CRM.* Provide ongoing support to existing and potential customers with product related questions.* Attend customer inquiries through various channels.* Assist new customers with data migration and provide general training for product use.* Responsible for replicating system issues and documenting replication steps. * Conduct Video Calls with new and existing clients to Complete training sessions with clients while advising on best practises and work with clients to implement workflows within their system to accommodate their internal business processes. Show less

Saudi Arabia

Develop and maintain strong relationships with assigned customer accounts.Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.Understand customer objectives, workflows, and challenges to proactively identify opportunities for product or service adoption, upselling, and cross-selling.Collaborate with customers to develop and execute success plans, aligning their business goals with our solutions… Show more Develop and maintain strong relationships with assigned customer accounts.Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.Understand customer objectives, workflows, and challenges to proactively identify opportunities for product or service adoption, upselling, and cross-selling.Collaborate with customers to develop and execute success plans, aligning their business goals with our solutions to drive maximum value.Conduct regular follow-up business reviews with customers to evaluate their progress, address any issues, and provide strategic recommendations for improvement.Advocate for customers internally, representing their interests and feedback to relevant teams, such as product development, sales, and marketing.Monitor customer usage and engagement, proactively identifying potential risks and Develop new business with existing clients and/or identify areas of improvement.Provide product demonstrations, training, and ongoing support to customers, ensuring they have the knowledge and resources to achieve their desired outcomes.Follow-up the renewal of subscriptions with customers and follow-up the payment of renewal bills.Prepare reports on account status. Show less

قطاع غزة

• Participation in all activities and events related to the project (events of start-up companies).• Preparing the main files of companies, emerging pioneering ideas, financial reports and any reports requested by the incubator.• Follow-up with the incubator in Droob Uni project and the consequent requirements.

Gaza Strip

Gaza Strip

• General supervision and follow-up of matters related to project management and its workflow among the work team.• Preparing and following-up action plans for the platform.• Writing and administrative reports and preparing financial budgets.• Networking with companies and organizing communication and follow-up with the incubator.

Palestinian Authority

1. Assisted in planning, preparing, and delivering lectures and tutorials2. Collaborated with the professor to develop and update course materials, such as handouts, presentations, and exam questions.3. Graded assignments, exams, and provided feedback to students on their performance.4. Conducted office hours to provide individualized support to students in understanding Java programming concepts and resolving technical issues.5. Mentored and advised students on academic and… Show more 1. Assisted in planning, preparing, and delivering lectures and tutorials2. Collaborated with the professor to develop and update course materials, such as handouts, presentations, and exam questions.3. Graded assignments, exams, and provided feedback to students on their performance.4. Conducted office hours to provide individualized support to students in understanding Java programming concepts and resolving technical issues.5. Mentored and advised students on academic and career-related matters, including project work and industry exposure.6. Participated in department meetings and events, including guest speaker sessions and workshops.7. Maintained and updated student records and assessment results using course management systems.8. Contributed to the continuous improvement of course design and delivery methods.9. Work with students in laboratories, grade papers and projects or work directly for a professor. Show less

Coordinating the activities of student clubs, and helping to coordinate other projects.Writing management reports.Communicate with volunteers and respond to their inquiries.Stocktaking and ordering office supplies.

Gaza Strip

• Participation in the development of work plans and financial budgets.• Networking with relevant institutions.• Supervising and following up on technical matters.

Gaza Strip

• Supervising the team, distributing and organizing tasks among it.• Planning and writing event proposals and organizing events.• Writing content and preparing minutes of meetings.• Managing social media pages.• Preparing financial budgets for events.• Networking and coordination with suppliers.

Gaza Strip

• Member of the Board of Directors representing the Technology and Entrepreneurship Club.• Preparing club activities plans, organizing events, meetings, training courses and initiatives, and supervising their implementation.

Gaza Strip

• Dealing with Al-Ameen Accounting Program.• Dealing with customers directly.• Audit and inventory accounts.

Master'S Degree, Data Science

Bachelor'S Degree, Management Information Systems, Bachelor