Application Development and Modernization system expert.• Address the maintenance, development and evolution of applications or application estates.• Analyses customer requirements and demands, Preform E2E Quality Assurance Testing, Reporting defects and issues, Coordinates with different vendors and contractors from multinational companies to ensure customer Requirements are fulfilled.• Understand the business requirements in order to articulate thoughtful technical… Show more Application Development and Modernization system expert.• Address the maintenance, development and evolution of applications or application estates.• Analyses customer requirements and demands, Preform E2E Quality Assurance Testing, Reporting defects and issues, Coordinates with different vendors and contractors from multinational companies to ensure customer Requirements are fulfilled.• Understand the business requirements in order to articulate thoughtful technical solution.• Product configuration and solution design HLD, LLD, deploy changes on live operator network.• Troubleshoot, debug and upgrade existing software.• Design and Testing promotions to ensure that PSD and agreed solution design is implemented as required. Show less

- Operating Zain-Sudan Operator billing system (Ericsson BSCS iX 4.0.1), Assess system performance and request improvements from vendors, deliver best performance and service availability.- Investigate and validate Usage Data to make sure no revenue lost due to any rejected UDR and fix any issue before generating the invoice in bill cycle date.- Perform Bill cycle Activity with 100% accuracy according to the standard procedure and enhanced steps. - Build web application/scripts… Show more - Operating Zain-Sudan Operator billing system (Ericsson BSCS iX 4.0.1), Assess system performance and request improvements from vendors, deliver best performance and service availability.- Investigate and validate Usage Data to make sure no revenue lost due to any rejected UDR and fix any issue before generating the invoice in bill cycle date.- Perform Bill cycle Activity with 100% accuracy according to the standard procedure and enhanced steps. - Build web application/scripts to collect and monitor BSCS DatA (dmh) queues flow and set threshold for the total number of pending files.- Contribute and support Roaming and interconnect team,Analysis customer requirements and design traffic monitoring tool,based on aggregation of minutes per carrier.- Flow-up with Ericsson Support team when reporting incident (CSR),Provide Detailed incident report and RCA analysis ,Build and design preventive action (if Applicable).- Develop, test and document workaround scripts to fill gaps in system be as permanent solution or until CR is implemented.- Close follow-up server’s health check and important Rating process performance (RIH, RLH, PRIH, RDH, TEH) and provisioning application (GMD).- As 3rd line support guide and collaborate with BO to enhance complain resolve process and provide support for billing system stakeholders. Show less

- Operating Zain-Sudan Operator billing system (Ericsson BSCS iX 4.0.1), Assess system performance and request improvements from vendors, deliver best performance and service availability.- Handling daily operation and complains (POSTPAID customers), solving and troubleshot subscriber profile inconsistency and issues in IN and network nodes (BSCS,Core,Charging,3PP HXC).- Ensure best system performance and perform daily health check and operation in BSCS servers… Show more - Operating Zain-Sudan Operator billing system (Ericsson BSCS iX 4.0.1), Assess system performance and request improvements from vendors, deliver best performance and service availability.- Handling daily operation and complains (POSTPAID customers), solving and troubleshot subscriber profile inconsistency and issues in IN and network nodes (BSCS,Core,Charging,3PP HXC).- Ensure best system performance and perform daily health check and operation in BSCS servers (CMS,Billing,Rating).- Close follow-up server’s health check and important Rating process performance (PRIH,RIH,RLH,RDH,FOH,FIH)- Build workaround scripts to solve PAM change provision issue in BSCS,Python.- Develop self-care applications/tools to reduce the daily tasks work load,Djanog .- Develop special scripts to improve our visibility and enhance monitoring system . Show less

- Strict monitoring of multiple networks and systems IT/CT in Zain sudan.- Maintain communication with the vendors Back Office and the team to ensure they remainupdated on any issues and alarms (site down).- Alarm Handling and Escalation process.- Ensure the highest level of performance.

Quality control engineer in Huawei Projects-Sudan (Zain MS, MTN MS, PMO Delivery projects)- Quality audit for sites maintenance and new site implementations .- Ensure every quality standard are fulfilled as required by Huawei standards and customer agreed standards (Operators),on-site audit to make sure team are strict to EHS regulations.- Reporting Daily activity and flow-up Vendor monthly plan progress and report End of day status.- Implements methods to change… Show more Quality control engineer in Huawei Projects-Sudan (Zain MS, MTN MS, PMO Delivery projects)- Quality audit for sites maintenance and new site implementations .- Ensure every quality standard are fulfilled as required by Huawei standards and customer agreed standards (Operators),on-site audit to make sure team are strict to EHS regulations.- Reporting Daily activity and flow-up Vendor monthly plan progress and report End of day status.- Implements methods to change and enhance daily work process, I support many departments to fill gaps, - Design Dashboard to visualize daily activity for Delivery projects include plan/actual progress ,Visualize Collected data using PowerBI Reporting Server,- Support Sudani Khartoum modularization project in DT Acceptance (post processing and reporting ) by Build one light platform to enhance the process and reporting dividing system users into (Drive Test engineer using android application and post processing using web application interface) (php,html,css,Android Studio).- Contribute in GTS automation huawei contest, with report collection robot,VBA.- Support Optimization Department by Automate complex report using Excel VBA Macros. Show less

A5 Programs Mgmt Office [Northern Africa Region]Quality Control (QC) - Supervising the quality and performance of the Subcontractor field teams work.- Quality audit for site and site activities (PM).- Remotely quality control of PM activity (ISDP). Other responsibility - Develop tools and solution to automate reports and daily tasks to minimize the time and effort.- Develop Monitoring Robot using Python,Build web Scrape and reporting tool (selenium + VBA… Show more A5 Programs Mgmt Office [Northern Africa Region]Quality Control (QC) - Supervising the quality and performance of the Subcontractor field teams work.- Quality audit for site and site activities (PM).- Remotely quality control of PM activity (ISDP). Other responsibility - Develop tools and solution to automate reports and daily tasks to minimize the time and effort.- Develop Monitoring Robot using Python,Build web Scrape and reporting tool (selenium + VBA ).- Responsible of local server, Analysis daily process and Design/Develop/Deploy (php,css,html,js,MariaDB) Web applications to match the requirements as required to enhance the workflow. Show less

Training Rotation in the following departments:- Network Planning DivisionStudy current networks for investigating further improvements; define the parameters and requirements for next projects.- Implementation DivisionImplement planned projects on real-time and report any deviation of planned goals- Network Management Control (NMC)Monitoring the Network, report the errors and calculate the DOWN-Times for the maintenance Companies .