Responsible for delivering the profit targets of diversification venture by the DARA Group into logistics support, for its sole client, the US army• Managing a large team (17) engaged in administrative and manual warehousing activities• Overseeing sub-contracted trucking operation activities closely allied to ACL• Establishing and maintaining excellent customer satisfaction levels, operating in a key account management role• Driving expansion by prospecting for new business contracts of a similar type

Responsible for expanding the B2B Security solutions business in the Middle East• Devising and implementing new sales and marketing strategy to acquire new customers and to improve revenue streams from existing customers• Sourcing and opening new office location in Amman to facilitate access to new customers• Analysing needs and sourcing and selecting product range for new markets• Recruiting, training, motivating and managing new sales, account management & product management teams• Leading the acquisition of major new customers with personal sales presentations• Negotiating complex new customer contracts• Establishing a Solutions department specifically tasked with targeting large organisations, including Telcos, Government, UNRWA, AIG, JHCO, and Ministry of Education in Jordan• Establishing and improving relationships with supply chain partners• Ensuring sales and technical teams achieve elite level certification in respective fields

Responsible for expanding the company’s sales revenues in the Levant region• Devised and implemented the sales and marketing strategy to improve customer retention and deliver an aggressive sales forecast• Secured strong relationships with supply chain to ensure that inventories were available to support growth into new markets• Recruited, trained and managed new re-sellers throughout the region• Led Sales presentations to business prospects, customers and business partners• Introduced and sold new products to customer base• Managed and co-ordinated technical team to ensure customer satisfaction • Actively participated in exhibitions in the region, involving both re-sellers and suppliers• Supervised administrative and reporting activities of sales and service support teams• Achieved incremental sales growth in the region amounting to in excess of $1m per annum• Created commercial partnerships with telecoms companies in Jordan, Lebanon and Syria

Responsible for implementing a significant IT upgrade required to support the business plan and for the on-going maintenance of the new hardware and software programs• Assessed and audited key requirements of system users and key stakeholders going forward• Planned and produced the appropriate IT implementation strategy• Sourced and employed external contractors to support the design phase• Appointed an internal team of developers for on-going operation of the new platform• Managed the implementation phase and maintenance activities of developers and contractors• Delivered the new IT environment within agreed timescales and budgets• Improved significantly the internal communications of the school• Facilitated substantial improvements in efficiency within the operation of the school• Significantly reduced headcount and associated costs of IT system by over 40%