Mike Matar Email & Phone Number

San Juan Capistrano, California, Us

• Managing online sales accounts like eBay, Amazon, Walmart, Jet, Shopify. New Listings, Update listing optimization, and monitoring competitors on channels. • Expert using third party Software (ChannelAdvisor, ShippingEasy). • Knowledge of optimization within Amazon seller central, eBay Seller Hub. • Checking listings' performance, comparing it with competitors' listings and improve the listings. • Driving traffic and improve organic ranking and conversion. • New experience with Google Express the new service was launched by Google. • Managed customer and vendor relationships and influenced customers’ requirements specifications. • Customer service (responding customer's messages, Return, Refund and updating order status, resolve and Remove negative feedback and A-To-Z Claims either by working out direct with the customer and make the best customer satisfaction to remove the feedback or withdrawn A-To-Z Claim.) • Keep the account performance in great outstanding with the inventory, shipping and tracking numbers. • Develop strategy, tactics, sales plans and profit targets. • Manage, optimize, and grow existing company websites including a branded e-commerce website. • Identify and develop new and existing internet marketing opportunities and initiatives. • Developed and maintained relationships with vendors and partners.

La Mirada, California, Us

• Maintain Master Database of over 40,000 SKUs.• Identify missing content, source content from the Webmaster and Graphic Designer.• Work on the pricing strategy for B2B and B2C [Cost, Profit ,MSRP]• Deal with Ordering Management System like ShipWorks.• Manage all Customer Service on website and channels.• Follow up and work with all RMAs and refunds with Billing Department.• Familiar with shipping by UPS USPS and FedEx (Worldship, Stamps.com, etc.), experienced with their policies, claim procedures, etc.• Follow up with sales department to maintain MSRP and MAP prices.• Manage all online promotions, e-brochures, professional images and marketing strategies with full coordination with marketing team.• Maintain the Market Trends Research plus monitoring competitor's sales growth.• Follow up with Retail Sales Associates in order to maintain prices between Living Spaces Stores and the website.• Provide weekly sales report to the senior management.

Laguna Niguel, California, Us

• Managing online sales accounts like EBay, Amazon, Etsy, Sears, Wayfair and Newegg. Like listing updating list, and monitoring competitors on channels.• Managing the relation with drop-ship vendor, suppliers and content providers.• Managing social media accounts Facebook, Twitter, and YouTube • Manage Email Marketing System, monitoring websites using Google analytics. • Develop strategy, tactics, sales plans and profit targets for the Orange County market.• Manage, optimize, and grow existing company websites including a branded ecommerce website. • Search Engine Optimization (SEO), Search Engine Marketing (SEM), Digital Advertising and EM.• Identify and develop new and existing internet marketing opportunities and initiatives• Create and report on business opportunities in target markets• Developed and maintained relationships with vendors and partners. • Managed customer relationships and influenced customers’ requirements specifications.• Long-term business objectives.• Proficient with Microsoft Office Suite, especially Excel and technical website and internet experience.

Dubai, Dubai, Ae

• Assigned charge of directing, monitoring and evaluation of activities of all full-time Account Managers spanning all activities including training, mentoring and motivation.• Involved in top tier business development to ensure maximum market penetration through innovative means of prospecting, selling and forging of key relationships at senior levels with the aim of effectively building and maintaining territory and revenue.• Sole in-charge of converting maximum number of prospects to potential customers through client/prospect sales meetings and presentations designed for aggressive and professional marketing with the aim of closing the sale at the earliest.• Assist in the development of the annual sales plan based on organizational strategy; guide and coordinate various activities involving sales of solutions and services.• Development and implementation of existing account strategies in coordination with the internal team; monitoring and reporting on sales activities apart from providing relevant management information.• Focus sales efforts based on customer preferences and current market trends to ensure maximum market penetration and customer satisfaction.• Development and Implementation of strategies for overall service improvement; ensure speedy resolution of customer issues pertaining to sales and services with the aim of maximization of client satisfaction.

Riyadh, 11372 Riyadh, Sa

• Managing accounts such as Government, Banking & Telecommunications in Saudi Arabia.• Opening leads by building relation with the accounts.• Buying bids & RFP's related to IT security.• Advising accounts about security awareness for IT security courses. • Working in-touch with pre-sales department to build the right proposal for the project by connection them with the account to collect more information by brain storming sessions & site surveys.• Managing the relation with the account managers for the public sector in the concerned vendors like Cisco, Riverbed, Packetmotion, etc. • Responsible about wrapping up the proposal by collecting the final details from Technical, pre-sales, management and finance departments and submit it to the customer.• Working with PMO department to set the project management plan. • Maintain the relation with all customers to make sure they are happy with the delivered projects & work with them on prospected projects.• Reviewing & setting a quarterly plan with management.

Riyadh, Riyadh, Sa

• Managing accounts in public sector such but not limited• Opening leads by building relation with the accounts.• Buying public sector's bids & RFP's related to IT security.• Advising accounts about security awareness for IT security courses. • Working in-touch with pre-sales department to build the right proposal for the project by connection them with the account to collect more information by brain storming sessions & site surveys.• Managing the relation with the account managers for the public sector in the concerned vendors like Cisco, Juniper, Symantec, etc. • Responsible about wrapping up the proposal by collecting the final details from Technical, pre-sales, management and finance departments and submit it to the customer.• Working with PMO department to set the project management plan. • Maintain the relation with all customers to make sure they are happy with the delivered projects & work with them on prospected projects.• Reviewing & setting a quarterly plan with management.