• Researching and implement new initiatives to drive revenue, lower operating costs while maintain quality services that are competitive, all while delivery excellent customer support.• Planning and managing media and creative plans across multiple digital and traditional media channels.• Managing resources, including the attracting, hiring and retention of talents.• Managing the company’s financial performance, investments and other business ventures.• Managing proposed media and creative plans to clients.• Preparing and implementing comprehensive business plans and strategies to facilitate achievement by planning cost-effective operations and market development activities.• Ensuring employees move in the same strategic direction to achieve its mission.• Creating and reporting on business plans, monitoring its efficacy and progress.• Monitoring of the annual budget and ensure that revenue/sales targets are met.• Managing and reporting on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.• Managing key personnel, clients and service providers.• Maintaining the quality of products, services, customer support and level of service in line with service level agreements and other retention strategies.• Communicating and maintaining trust relationships with shareholders, business partners and authorities.• Delegating responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.• Analyzing problematic situations and occurrences and provide solutions to ensure company survival and growth.

• Providing independent advice to our clients on their digital strategy and transformation Programs.• Interfacing directly with Innovety clients to deliver project work in collaboration with client stakeholders.• Formulating comprehensive digital strategies and setting online objectives for clients to utilize their online presence and to generate leads via online marketing• Analysing the most suitable digital advertising platforms to match each client’s objectives (PPC advertising, social media advertising, display advertising, paid search advertising, video advertising and affiliate programs)• Supporting the delivery of the full engagement cycle including pre-sales, sales, pricing, contract negotiation, delivery and closure.• Working closely with high performing multi-discipline teams, from user experience and creative to engineering and development.• Implementation of digital strategy components including – but not limited to: Analytics, Content Creation and Marketing, CRM and Email marketing Manager, Ecommerce, SEO, Social Media and Community development, Web Design and development.

• Developed comprehensive digital media plans, including social media strategy, media buying budgets and creative concepts for the agency’s major clients.• Formulated the pricing strategy and digital marketing plans for sales pitches.• Worked closely with directors and partners on new business proposals. • Managed a portfolio of prime clients including GB Auto, Hyundai, Mazda, El Araby Group.• Handled the relationship between the agency and its external service providers (Developers, Designers, Producers, etc.). • Co-designed a full reporting template for clients to measure service offerings.• Led teams to project manage campaigns and ensure all departments deliver to agreed deadlines (e.g. graphic designers, social media specialists, content mangers, account executives and digital ads implementers).• Met clients on monthly basis to agree on future marketing activities and make sure the agency is aligned with the client’s strategy and goals.• Identified the needs of the clients and provided a personalised level of service.• Served as a point of knowledge for all junior teams across the agency.• Supported other team heads in managing their accounts including EVA Pharma, EVA Cosmetics, Halwani Bros.• Followed up on the best practices and latest trends in digital marketing to adopt them by the agency.

• Managed the daily operations of the company that consisted of more than 100 employees in Egypt.• Structured deals with various clients in different business sectors and managed the business partnership accordingly.• Created digital marketing campaigns and promoted service offerings through different marketing activities.• Actively developed strong relations with suppliers and created new business opportunities with merchants.• Coordinated operations with service providers and led the in-house production team through the production process and inventory management. • Designed and implemented quality management, knowledge management and resource planning system.• Co-designed/developed internal operations, customer support systems and the sales training delivered to the telesales agents.• Prepared budget and sales forecasts with CEO.• Supervised sales teams of more than 80 telesales agents.• Analyzed and reported the agents’ performance and set the bonus system upon the analysis.• Enhanced the sales performance through applying new sales techniques.• Created daily sales reports.

• Managed a portfolio of clients from contract signature to fully on-boarded and processing transactions using DARE’n’DEAL’s payment terminal.• Agreed on a digital marketing plan with the client.• Communicated clearly the client's goals and represented the client's interests across all the teams (Creative, Marketing, Implementation, Customer support and finance) to ensure accurate delivery according to the working plan.• Handled clients’ problems to solve it promptly.• Co-designed the CRM system that keeps the account’s activities, information and contact details.• Ensured that all processes and procedures are completed, quality standards are achieved.• Renewed contracts for new projects for an existing client and used contacts to generate new business leads.