Mohammed Nishan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Ras Al Khaimah, United Arab Emirates

* Managed and oversaw the IT department, ensuring that all IT systems were functioning efficiently with minimum downtime.* Plan, coordinate, and execute IT Projects which include Server, Applications, and Infrastructure upgrades requiring major downtimes for the operation.* Manage IT Infrastructure including VMWare, Dell EMC storage, Cisco Switches, Windows - Linux servers, Active Directory, etc.* Provided technical support to employees, guests, and management, resolving any IT-related issues.* Advised management on ways to minimize overhead expenses and maximize productivity in IT, coordinating timely repairs and returns of faulty systems or equipment to service providers.* Managed servers, including Opera, Micros, File server, Vicas, IP Phone, IP TV, and CCTV, and ensuring that all IT systems and data had proper backup.* Manage user authentication in Active Directory, DHCP, and Group Policies, as well as the network printer.* Monitored servers, switches, and PABX systems, managing applications such as FCS, Micros Symphony, Opera, Jana, Sunsystem, Vision, Onity, and Vicas.* Maintained printers, desktops, IP phones, signages, wireless APs, POS workstations, and smart TVs, regularly updating software and OS patches. Troubleshoot client PC issues and installed and updated antivirus endpoint software in client PCs.* Kept all IT infrastructure inventory up to date and escalated high-level issues with vendors through emails directly.

Al-Riyadh Governorate, Saudi Arabia

* Manage resources to minimize downtime and ensure support for business-critical systems at all times.* To plan and execute the rollout of new Systems and Upgrades effectively to avoid any interruptions in daily operations* Ensure user satisfaction is always achieved with users’ inquiries for IT systems support or software issues.* Coordinate activities with External Solution providers, IT Suppliers, Network services, or other information systems groups.* Act as 3rd Level of escalation to defuse and resolve conflicts between users and IT support staff to achieve maximum user satisfaction.* Assign daily tasks to IT Administrators and keep track of progress until the job is completed and closed and per the user’s comments.* The primary responsibility is to configure the POS terminal and its troubleshooting.* Technical Support for POS-related software issues.* Maintain the IT Inventory reports up to date.* Preparing reports as per the management requirement.* It includes administrative control on all machines running on Windows 10 & 7 platforms.* Furthermore, Level 1 troubleshooting for Laptops and Desktops (Dell, HP, Lenovo, and Asus), Network Issues, Printers (HP and Ricoh), Scanners (HP, and Ricoh), And Operating Systems (Windows 10 & Windows 7)* Management of devices in the domain Support for Office 365 products (Outlook, Excel, Power BI, etc.)* Supporting Team and Customers through Calls, email requests, and desktop management through logging, escalation, and resolution using Portals and remote support tools.* Setting salesman and Customer expectations by allocating an appropriate priority to an incident.* Outlook, webmail setup, and Email Management* Installing, Configuring, and Administering Windows 2012 RS Servers.* Support ERP software and CRM Application software* Responsible to perform functions of installing and maintaining CCTV cameras* Acting as technical lead to identify and implement solutions to problems.

India

* In-bound senior customer care support.* Supports the client to rectify their Operator level issues ( Eg : Network related, Recharge Related etc..)* Creating new tickets for unsolved issues.

Kerala

* Conduct and Prepare RFE1 SURVEY and reports.* Supervise the installation and Routing of Antennas, RRH, RU, OFC, Power Cables, etc and make sure it follows the Project standards.* Prepare QC1 Checklist.* Conduct Tool Box Talk.* Check and verify Material Procurement.* Taking ATP 11A and asses the quality of sites.* Taking EMF Survey.* Plan and Conduct Integration for new and RRH swap sites.* Assisting with the generation of reports to executive management, including development of project summary.* Knowledge about the specification & working of broadcasting equipment like Antenna, RU, RRH etc.* Establishing and maintaining positive working relationships with those contacted during the course of work.