• Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes• Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous developmen

• To assist patients effected with Covid 19• To carry out welfare checks on patients• Ensure close contacts to positive patients are contacted

• To assist in logging all incoming invoices on 3e• To assist in reviewing supplier and matter ledgers• Process daily cheque production• Ensure VAT is accurately calculated on each invoice• Scan and e-mail all logged invoices to legal advisors.• To assist in obtaining file reference's for all unidentified invoices.

• Thoroughly investigate each case ensuring the true nature of the case is understood, identifying root causes and conclude a decision on the outcome of the complaint• Being efficient and accurate to ensure every clients claim is processed with as much information as possible• Analyse and evaluate information logically• Utilise an internal claims management system to organise and manage workload

• Deal with supplier issues relating to invoices• Manage and resolve internal invoice queries, ensuring debit balances are managed quickly• Ensure all supplier statements are reconciled, any queries are dealt with/escalated promptly• Pro-actively manage blockages in respect to invoice approval and GRN-ing – engage with approvers and receipts to ensure they action approval / receipting promptly

• Completing financial and office-related administrative tasks to support the smooth running of the business incl.: accurately processing job sheets, managing post, printing, photocopy and issuing invoices• Professionally dealing with large volumes of calls, and resolving email and phone queries

• Delivered professional service to clients both over the phone and face to face, when booking appointments, facilitating meetings and when handling service-related queries• Emailed outside agencies and clients regarding legal queriesManaged administrative processes such as post, photocopying, filing and scanning