Raees Ahmed Email & Phone Number

Experienced in full system development lifecycle, including designing, developing and implementing test and troubleshooting plans. Perform troubleshooting techniques on client’s end as well as server side to identify and resolve issues, report if there are any defects or bugs and create JIRA Id for the same. Perform database maintenance, server maintenance over cloud. Well versed with SDLC, Agile and Scrum methodologies.Understanding business requirements and aligning service offerings to fulfil client’s needs and solving their business critical and complex technical problems. Work closely with product development teams, product management, services, and helps in testing, analyzing and resolving post implementation issues.

Listed skills include Sql, Software Development Life Cycle, Business Analysis, Project Management, and 21 others.

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  Operations Manager

  Eclinicalworks

  Jul 2022 - Present - Ahmedabad, Gujarat, India

  Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. Manage data collection for updating operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service. Grow the efficiency of existing processes and procedures to enhance and sustain the organization’s internal capacity.Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed in a timely manner. Provide consistent oversite on service tickets progress to ensure customer timelines and expectations are managed.Develop, implement, and review operational policies and procedures. Working closely with product teams to understand and give input into product changes relating to the customer service department. Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.

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  Barkatullah University, Bhopal

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