Mohammed Rashad K P Email & Phone Number

Mclean, Virginia, United States

Client: US Govt Contractors | Product Suite: GRC (Governance, Risk & Compliance) | Products: Contract Lifecycle Management, Agreement Management, Intelligent Contract IngestionProduct Strategy & Lifecycle Management | (B2B SaaS)- Leading the Contracts Suite, from ideation to go-live, collaborating with engineering, design, marketing, and various other teams to deliver features and enhancements for 200+ clients to manage their contracts, subcontracts, and agreements using AI/ML- Demonstrated the product, showcasing current offerings and future roadmaps as a keynote speaker at the annual Elevate conference by TechnoMile in Virginia resulting in 30+ prospective customers from Aerospace & Defense industry- Revenue & Growth: 40% of revenue with 30% YoY growth comes from the Contracts Suite, which caters to the award and post-award process of the US Federal Contract lifecycle and is being considered as a benchmark for the industry by Accenture Federal- Platform & Integration: Defined and built the SaaS on multiple platforms like Salesforce & MS Dynamics 365 CRM for enterprises- Spearheaded the creation of intelligent document ingestion using OCR & Generative AI for any document, improving from NLP- Supporting both API & file-based integration across other third-party ERPs, Document Generator, Document Repository, Public Data & E-Sign applications to make the product work seamlessly out-of-the-box, reducing the efforts for further customizations- Integrating SharePoint with out-of-the-box connector for clients using Dynamics 365 to work seamlessly with Office 365 suite- Efficiency & Innovation- Improving the time to capture relevant information from large documents from 4 days to 2-3 mins, focusing more on data validation and reducing manual labour, with independent product offerings that helps in both up-selling and cross-selling- Managed the product end-to-end with Azure DevOps and was instrumental in creating the DevOps structure & agile processes

Bengaluru, Karnataka, India

Client: Unilever | Product: iCAT (intelligent Contract Automation Tool)Product Strategy & Management: - Gather requirements and act as a liaison between Business and Tech in creating a cloud-based Intelligent Contract Automation Tool (SaaS) - Managed the product end to end from conceptualizing and creation of user journeys till the implementation of the MVP - Analyzing usage of the tool to identify gaps in MVP and using user feed backs to improve & recommend process improvements - Collaborate with product designers & solution architects for design documents, data flow diagrams and wire-frame prototypes - Product delivery was done with Agile methodology which helped in timely tracking of all the issues and enhancements using JiraProgram Management: - Stakeholder management by understanding business pain points, goals, analyse & assist with cases and cost benefit analysis - Controlled $20 billion direct material spend annually with 1500+ procurement professionals which churns 120K+ contracts yearly - Lead the UAT and deployment in 6 countries - interacted with buyers from Sri-Lanka, India, Pakistan, Nepal, Ethiopia & Nigeria - Orchestrated with customer support team to oversee customer grievance resolution and trouble shoot in case of escalations - Coordinated with development teams for solution development, system-integration, test planning, UAT & product deliverySupply Chain Optimization (Procurement): - Digital Transformation of the contracting process in procurement across the globe providing training to users in 100+ geographies - Turnaround time has reduced to < 2 days, compared to 10 days earlier, while First Time Right (FTR) info increased to 99.7% - Change Management of the existing contract life-cycle management process in procurement with proper data migration process - Reduced manual activity, effort and time across the entire universe involved in contracting without compromising on quality

Mumbai Area, India

Products: Darwin Box | Zoho CRM | Internal Sales CRMCore Responsibilities:- Leading the business support team of 41 in the customer facing department that helps solves customer queries - Driving the team to improve the metrics like CSAT, ASAT, RES%, NPS, MAU etc. and help retain customers - Managing the leakage to track the progress and gaps that affects the company, through customer retention - Engaging all the agents and employees of the organization in delivering higher revenue optimizing costsProcess Design & Improvement:- Designed the workflow of the SD card process for the end customers and the ticketing process for agents- Built and implemented the entire HR processes from scratch and rolled across PAN India within 2 months - Created the templates for sheets, trackers, SoPs and instruction guides for all the departments and processes- Delivered the pitch template for the customer outreach executive helping in bringing more customers onboard- Launched the Customer Support weekly for the higher management to track the progress and identify gaps- Improvement in the quality of workforce by designing a new process test increasing CSAT and ASAT to 90%Product Efficiency: - Planned and executed the steps to reduce the refund rates by 80% from current rate saving 89 lakhs of revenue - Reduction in FRT by 67% to 1 min and MRT by 75% to 1 min against the industry average standard of 2 mins - Service level of incoming was improved to 90% in 15s surpassing the industry benchmark of 80% in 120s- Closure turn-around time of closing the issue reduced by 50% to 3.5d and verification rate from 72% to 90%Automation:- Business Operations incentive calculations automated for all 500 associates and 100 leaders in the sales org - HR process end to end automation providing a centralized solution bringing in 50% more operational efficiency - Process test is automated on a monthly basis and SD card customer facing process is automated on a daily basis

Singapore

Products: All SP Sysnet offerings- Formulated the Digital Marketing Strategy to increase the online presence of SP Sysnet for improved visibility. - Understanding the IT industry in Singapore and identify the key digital strategies to implement effectively. - Examine SP Sysnet’s digital presence among the competitors in the IT Infrastructure & Solutions industry. - Finding the feasibility to increase the digital presence across various digital channels to improve the presence. - Launched text ad and display ad campaigns on LinkedIn to improve the Lead generation of SP Sysnet.

Hyderabad Area, India

Product: Kingfisher Ultra- Understanding of Beer Industry and the complete portfolio of United Breweries across all market segments. - Visited more than 200 outlets across all the channels (lager) to understand the market along with Brewery visit. - Designed questionnaire separately for consumers and traders to understand the touch points & preferences. - Comparative study of the competitors in the Super Premium Segment (Lager) to improve the offerings. - Identified the triggers and barriers for both traders and consumers of Kingfisher Ultra in Hyderabad market. - Recommended the growth strategy to improve the present sales of Kingfisher Ultra and sustain in the market.

Navi Mumbai

Automating Replica Lab of Reliance Jio 4G:- Simulated the commercial 4G environment in the lab with multiple mobile circles- Planned and built IP/Multi-Protocol Label Switching (MPLS) network elements- Managed IP Supporting Elements (IPSE) and Servers in Replica LabVendor Management:- Procurement in-charge of IP/MPLS devices from Cisco, Juniper and Alcatel Lucent- Maintenance of IPSE devices from HP & F5 and testers from IXIA & Spirent- End to end testing and quality assurance of IP/MPLS & IPSE devicesField Acceptance Testing:- Visited major telecom circles and executed device installations and testing- Validation and monitoring of the devices in the commercial network- Analyzed PAN India internet traffic capacity of the world’s largest 4G network Documentation and Auditing:- Reviewed planning engineering and execution related documents of IP/MPLS & IPSE- Prepared, updated and controlled all ‘Generic Requirement’ documents as per Standards- Audited the ‘Network Operations Centre’ & alarm monitoring reports- Documented test plans and technology consulting papers for IP/MPLS and IPSE devicesMentoring & Training:- Delivered QA training to the beat engineers on the importance of field acceptance testing, lab automation and documentation - Mentored the newly hired engineers and was responsible for learning & development - Lab Training in-charge for the operation engineers from all the circles on IP/MPLS devices- Transfer of knowledge on Cisco ‘Access Control Servers’ and other Layer2 & Layer3 devices from vendors like RAD, D-Link, Adva, Cisco and HP to colleagues

Master Of Business Administration - Mba, Business Administration And Management, General, 3.05/4

Activities and Societies: Member of AUDACITY, the cultural fest of IIM UdaipurCase Competitions: - National Finalist in the DELL Case.

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, 7.37/10

Activities and Societies: Core-member of RAGAM, the cultural fest of NIT CalicutPoRs: - Junior Executive of Judging Committee RAGAM 2012.

Plus Two, Physics, Chemistry, Mathematics, Computer Science, 95.1%

Activities and Societies: Gold Medalist (School Topper - All Batches)- Computer Science batch topper scoring highest marks in all.

10Th, Mathematics, Science, Social Studies, English, Hindi, 94%

8Th, Mathematics, Science, Social Studies, English, Hindi

Activities and Societies: Member of Rotary Club- State first among all schools in the Inter-School Quiz competition by Rotary Club.